Customer Request | The feature was developed by customer request. |
UI Change | The feature introduces major user interface (UI) changes. |
Availability | When you can expect to see the feature in your environment.
On toggle— This is a major release. The feature automatically toggles on later in the release.
On deploy—The feature is immediately available when the new release deploys to your environment.
|
Ability to Configure OpenID Connect on the Login Authenticator Page
Customer Request | ✖ | UI Change | ✓ | Availability | On toggle |
Removal of ACD Historical Rules
Customer Request | ✖ | UI Change | ✓ | Availability | On deploy |
End of Data Ingest API
Customer Request | ✖ | UI Change | ✓ | Availability | On deploy |
Outbound Skill Schedule Available in ACD Skill Bulk Download
Customer Request | ✓ | UI Change | ✖ |
Availability | On deploy |
CXone Messaging SMS Regional Expansion
Customer Request | ✖ | UI Change | ✖ |
Availability | On deploy |
Trunk Group Specification for Manual Outbound ACD Skills
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Security Settings Drop-Down Added to Left Menu
Customer Request | ✖ | UI Change | ✓ | Availability | On deploy |
New Integrated Softphone Security Profile Permission for MAX
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
New Permissions to Remove Access to Address Book in MAX
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Customer Data Sent on Transfer
Customer Request | ✓ | UI Change | ✖ | Availability | On deploy |
List of Future Commitments
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Audit History Tab in CXone Attendant Application Window
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
New Permission for Impersonation
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Available Options for Logging in to DB Connector Updated
Customer Request | ✖ | UI Change | ✓ | Availability | On deploy |
Survey Response Limits by Customer Segment
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Web Pop-Up Improvements
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Scorecards for Single Select Questions
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Speech-to-Text Technology Upgrade
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Search
Customer Request | ✖ | UI Change | ✓ | Availability | On deploy |
Support for French and German
Customer Request | ✖ | UI Change | ✓ | Availability | On deploy |
Improvement to Australian English Transcripts
Customer Request | ✓ |
UI Change | ✖ | Availability | On deploy |
Removal of Sampling
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Category Rules: Matching with Word Variations
Customer Request | ✖ | UI Change | ✓ | Availability | On deploy |
Workspace UI Update
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Permission to Turn Off Echo Cancellation and Noise Cancellation
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Phone # Timeout Name Change
Customer Request | ✖ | UI Change | ✓ | Availability | On deploy |
Permissions to Remove Access to Address Book Elements
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Manual Fax Override in MAX
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Cluster and Business Unit Safeguards
Customer Request | ✓ | UI Change | ✖ |
Availability | On deploy |
OnPreview Studio Action
Customer Request | ✖ | UI Change | ✖ |
Availability | On deploy |
Outbound Skill Schedule Available in ACD Skill Bulk Download
Customer Request | ✓ | UI Change | ✖ |
Availability | On deploy |
Changes to Abandonment Calculation
Customer Request | ✖ | UI Change | ✖ |
Availability | On deploy |
Manual Fax Override in MAX
Customer Request | ✖ | UI Change | ✖ |
Availability | On deploy |
Improved Voicemail Laydown Accuracy
Customer Request | ✖ | UI Change | ✖ |
Availability | On toggle |
Ability to Modify Agentless Ports Allowed on Running Skill
Customer Request | ✖ | UI Change | ✖ |
Availability | On deploy |
Viewable and Modifiable Proactive XS Settings in Skill Management
Customer Request | ✓ | UI Change | ✖ |
Availability | On deploy |
Data Download Reports
Report Multi-Runs
Customer Request | ✓ | UI Change | ✖ |
Availability | On deploy |
Prebuilt Reports
Advanced Caller ID Support in Reporting
Customer Request | ✖
|
UI Change | ✓
|
Availability | On deploy |
Updated Options for Logging in to Studio
Customer Request | ✖ |
UI Change | ✓ | Availability | On deploy |
Improved Object Handling in Script Validation
Customer Request | ✓ |
UI Change | ✖ | Availability | On deploy |
REST_API Action Returns Additional Information
Customer Request | ✓ |
UI Change | ✖ | Availability | On deploy |
REST_API Bulkhead Limit for Individual Business Units
Customer Request | ✓ |
UI Change | ✖ | Availability | On deploy |
Enhancements to GETQUEUE and COUNTAGENTS Actions
Customer Request | ✓ |
UI Change | ✖ | Availability | On deploy |
New Action: OnPreview
Customer Request | ✓ |
UI Change | ✖ | Availability | On deploy |
Google Dialogflow Renamed in Virtual Agent Hub
Customer Request | ✖ |
UI Change | ✓ | Availability | On deploy |
Set Parameters in Google Dialogflow CX Virtual Agent Bots
Customer Request | ✓ | UI Change | ✓ | Availability | On deploy |
Advanced Caller ID Enhancements
Customer Request | ✖ |
UI Change | ✖ | Availability | On deploy |
Google Verified Caller ID Support
Customer Request | ✖ |
UI Change | ✖ | Availability | On deploy |
Business Calls API Support for Advanced Caller ID
Customer Request | ✖ |
UI Change | ✖ | Availability | On deploy |
Advanced Caller ID Support in Reporting
Customer Request | ✖ |
UI Change | ✓ | Availability | On deploy |
Import Schedules via CSV File
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
Skill Proficiency Scores
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
Full Day Trade
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
Forecasting—Manual Select Models and Unit
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
Forecasting—Import Forecast Data
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
Recurring Special Days
Customer Request | ✓ | UI Change | ✓ | Availability | On toggle |
Forecasting—Grid Mode
Customer Request | ✓ | UI Change | ✓ | Availability | On toggle |
Shift Trade Conditions
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
Shift and Activity Length in Daily Rules
Customer Request | ✓ |
UI Change | ✖ | Availability | On toggle |
Real Time Adherence: User Interface Enhancements
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
Intraday Enhancements: Outbound Data, Filtering by Scheduling Unit, and Refined Staffing Metric
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
Support for Cancellation of an Approved Time-Off in the Mobile App
Customer Request | ✖ |
UI Change | ✓ | Availability | On toggle |
ACD
API
MAX
Personal Connection
Platform
Recording
Reporting
Admin
Personal Connection
Reporting
Studio
Features to Be Released at a Later Date
Changes to Categorization of Actions on Framework Tab
ACD
Admin
API
Security & Compliance
Studio