Notifications allow administrators to set up alerts based on the agent stats they need to monitor in their contact center. Notifications can be helpful in meeting your contact center goals so you can keep an eye on specific agent stats according to the parameters set in your alert configuration.
For example, if you would like to be notified when there are high abandon call rates, you can set up an alert for this. You can also choose who will receive these notifications, and whether they will receive these notifications within the admin UI or via email or SMS.
You can access and configure notifications in the admin interface via Settings > Notifications in the left-hand navigation bar. When setting up notifications, there’s a couple of ways you can add alerts and organize your notifications.