The last setting under the Add Destination configuration window is the Destination Directory, which can be configured for both an SFTP Server and an Amazon S3 Bucket.
The Destination Directory setting indicates the specific location you would like each of your call recordings sent to. You can add file paths or dynamic tokens in this field to separate your call recordings into different destinations based on certain call data.
To view a list of available tokens, you can type ‘#’ into the Destination Directory field.
Let’s say, for example, that you would like to separate each of your call recordings by the year and month in which the call took place. To do so, you’ll want to add a #CALL_YEAR# token, a forward slash, and then the #CALL_MONTH# token. Your destination directory would then end up looking something like this: callrecordings/#CALL_YEAR#/#CALL_MONTH#.
Please note: If you’re using multiple tokens and/or file paths, you’ll want to separate each one with a forward slash in order to give the system an accurate directory path to deliver your call recordings to.
Once your call recordings get delivered to the destination of your choice, they will first be routed to a folder labeled with the year in which the call took place Then, within that folder, they will be further segmented into a folder labeled with the month in which the call took place.