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Release Notes > Highlights > November 2023

Release Notes

November 2023 Release Highlights

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Desktop and web app, version 23.4.2 (Release date: November 30, 2023 to January 1, 2024)

Introduced the following features:

  • Ability for customers to restrict the use of Customer Proprietary Network Information (CPNI) for marketing purposes at an account level
  • Ability for an admin to provision multiple users into one device. For this phase, we are rolling out the latest large analog telephone adapters (ATAs) from Audiocodes.
  • BYOC licenses are available in Bermuda and Indonesia.
  • 8 devices certified for RC EU, RC AU, and some partners for BYOD with assisted provisioning (non-merchandisable): Poly Edge E500, Unify CP710, SNOM 715, D717, 725, D735, D765, D785 (SNOM phones available only in Germany)
  • Support for Multi-factor authenticator using TOTP apps (e.g. Google Authenticator) to allow users to secure access to their RingCentral account. Account super admins can enforce use of authenticator app as 2nd authentication factor.

Version 23.4.1 (Release date: November 14 to December 12, 2023)

  • Bug fixes

Version 23.4. (Release date: November 1 to December 7, 2023)


  • In the license export file, the email address of the user to whom the license is assigned has been added to the file.
  • CSR download button has been removed from the admin portal.
  • Support prepending an index number to the line label for appearances within the same Delegated Lines (Bridge Call Appearances) group when configured on a phone.

Hardware and Firmware

  • Enable your account to rent devices as a service.

Partner Specific

  • Frontier will have a new Office package that only supports voice applications – no messaging and video.

RingCentral App

Desktop and web app, version 23.4.20 (Release date: November 2023)

  • Live transcription language selection: We’ve added Spanish and German options for live transcription. Selecting the language you're speaking allows the app to accurately transcribe your meeting.
  • Easy inbox on/off switch: Use the toggle at the top of your app window to choose how your messages are organized. Turn the unified inbox on or off with just one click. When it's off, your voicemails, texts and faxes will be displayed in separate tabs.
  • Ringer volume controls: Now you can adjust the volume of the ringer and notifications separately from the general app volume.

Mobile app, version 23.4.20 (Release date: November 2023)

  • Live transcription language selection: We’ve added Spanish and German options for live transcription. Selecting the language you're speaking allows the app to accurately transcribe your meeting.
  • Echo notification: Get notified when you’re causing an echo during a meeting, so you can mute yourself or fix the issue. If you’re the meeting host, we’ll let you know who is causing an echo, so you can alert or mute them.
  • Intelligent noise reduction: Background noise reduction now automatically adjusts to the ideal level based on the sounds in your environment as well as your computer performance.
  • Join cross-brand meetings from the calendar: When receiving meeting invitations from other brands, Rooms can now tap to join the meetings from the upcoming meeting cards.

RingCentral Phone Desktop

Version 23.4 (Release date: November 11 to December 7, 2023)

  • Added support for Guatemala, Nicaragua, Panama, and Tanzania (BYOC)
  • Supported calls to 5-digit special numbers in China
  • Added the ability to remember user choice for accept queue calls switch
  • Performance improvements and bug fixes

RingCentral Rooms

Version 23.4.20, Android/Windows (Release date: November 20, 2023)

  • Join a meeting from a company using a different service provider: When a room receives a meeting invitation from a company using another service provider’s app that is powered by RingCentral, you can tap to join the meeting from the controller.

    Note: Because you’re joining this type of meeting as a guest, it’s not possible to join end-to-end encrypted meetings.
  • Display Appspace digital signage for Rooms: Rooms can display digital signage from Appspace. The IT admin should register and set up the device on Appspace. Then sign in to the Admin Portal to turn on Appspace for RingCentral Rooms.
  • Join a webinar from a room or send an invite using the mobile app: Mobile users can use the Join from Room feature to attend a webinar from a room. They can also invite panelists or attendees to a webinar.

RingCentral Webinar

Version 23.4.10 (Release date: November 30, 2023)

  • Webinars in 18 Global Languages: Webinar organizers can now choose one of 18 languages for their session when scheduling the webinar. This selection then flows through all aspects of the webinar from calendar invitations to email reminders to registration landing pages. This major advance makes RingCentral Webinar attractive to buyers and users in non-English speaking markets. Additionally, admins gain the ability to customize and enforce key elements such as registration questions and consent statements in the same 18 languages available to webinar organizers.
  • UK and Australia General Availability: RingCentral Webinar is now available as a paid add-on to MVP and Video Pro+ in the United Kingdom and Australia. Buyers benefit from cost-effective pricing. Users gain access to an exceptionally easy-to-use product for hosting marketing lead-generation sessions, trainings, and town-halls.
  • Moderate incoming Questions: This major improvement to the Q&A feature allows webinar staff members to approve or reject questions with a click, controlling what attendees see. This control in turn enables webinar staff members to filter out inappropriate or off-topic content.
  • Edit & Correct Answers: This usability improvement enables any webinar staff member to edit a previously answered question, thereby fixing incorrect answers easily.
  • Branded Lobby for Webinar Attendees: Attendees of Marketing Webinars enter a branded lobby matching the registration page while waiting. RingCentral Webinar auto-creates this branded lobby, ensuring a uniform experience and saving organizers time. The branded lobby boosts attendee retention, maximizing event attendance.
  • First Time Setup: Webinar Buyers who sign-up for a 30-day free trial now see a simple three-step onboarding guide quickly acquainting them with the product and encouraging them to download the RingCentral Desktop App for a superior experience. These improvements are part of a broader theme of User Onboarding Improvements for the overall RingCentral App for SOHO and SMB Buyers.
  • Helpful Tips for Novices: RingCentral Webinar now offers helpful tips for new users that pop up automatically, guiding them through essential setup tasks and reducing errors.
  • Team Collaboration: Invite Coworkers: This upgrade streamlines webinar setup by guiding Webinar Organizers on how to add co-workers to their MVP Account, so those individuals can in turn co-host webinars. Upon joining the account, each co-worker gains free RC Video and Glip Messaging, promoting natural adoption of these features, in addition to being able to co-host webinars.
  • Team Collaboration: Add Panelists: This improvement simplifies webinar setup, allowing organizers to add panelists by name. An on-screen guide helps webinar organizers sync contacts from apps like Outlook 365. After syncing, there's no need to input email addresses for panelist invites.
  • Quality and Usability Improvements: Over 18 fit-and-finish and reliability enhancements.
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