API Façade
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Upgrade to .NET Framework 4.8
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RingCentral Contact Center Virtual Agent |
The following feature is expected to be released in early March 2021.
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Analyze Omnichannel Session Handling
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The following features are expected to be released in March. |
Some features may only be available for the new Performance Management platform. These are grouped in the "AX Only" section. If you're not sure which platform your environment is on, click your profile drop-down in the top-right corner. Your version is listed below your account name (as shown in the following image). Environments implemented prior to 2020 are being migrated to the new platform. Contact your Account Representative if you have not received communication on this initiative. |
Form Breakdown Module |
Coin Budgeting |
Challenges History Admin Updates |
Milestone Game |
KPI Module for Custom Wallboards |
Avatar Updates |
Time Zone Support |
BI Report: Evaluator Analysis |
Interactions (Search) Enhancements |
Call Recording Studio UI Update |
Context-Sensitive Help |
Unified Report List
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Export Net Staffing
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Adherence Report Update |
Export Time-Off Summary |