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Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.
Version 26.2
Release dates: May 2026
Call handling
AI Receptionist can now be set up to answer incoming text messages.
Admin
Admins can now view MyAccount contact cards for their Customer Care representatives directly in the Admin Portal home page.
Create and manage the company text message templates in the Admin Portal.
Global
Due to Australian regulations, 13, 1300, and 1800 numbers can’t be used as outbound caller ID on PSTN calls. These number types are no longer available for selection as outbound caller ID for users in Australia.
Self-serve purchasing for Poland phone numbers is no longer available due to local regulations. To purchase numbers in Poland, contact RingCentral or use the on-demand order flow in the Admin Portal.
Global RingEX Select India customers can now purchase a toll-free number and assign it as a secondary main company number.
Hardware
Add or update expansion modules for existing rental hardware, including:
Poly VVX 450 and 550
Yealink EXP55 (T7 and T8 series)
Cisco 9800 series and CP8861/8851,
Avaya J169 and J179.
Analytics
The Business Analytics Pro beta program is ending. Customers will move to Business Analytics Essentials or Pro plans based on their RingEX tier(or purchased add-ons).
SMS analytics are now available in the Adoption and Usage Portal. The new Text (SMS) tab lets you view text message activity alongside calls, meetings, and messages.