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RingCX
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Admins
Account and user management
Overview
Intro to RingEX for RingCX customers
Navigating the RingCX admin interface
Intro to accounts in RingCX
Intro to admin users in RingCX
Intro to the audio library in RingCX
Intro to admin roles in RingCX
Intro to call recording delivery in RingCX
Intro to notifications in RingCX
Importing phone numbers to RingCX
Using and managing
Linking RingCentral accounts to RingCX accounts for users
Linking your RingCentral company account to your RingCX company account
Linking RingCX agents and administrators to virtual extensions in RingEX
Generating audit logs in RingCX
Managing audio files in RingCX
Uploading an audio file in RingCX
Uploading phone numbers in bulk in RingCX
Viewing and exporting phone numbers in RingCX
Set up and configuration
Adding an admin user in RingCX
Creating a main account role in RingCX
Creating a new role in RingCX
Configuring alerts in RingCX
Configuring agent states in your RingCX account
Configuring authenticated login for RingCX via Okta
Configuring DNIS notifications in RingCX
Configuring notification groups in RingCX
Configuring the corporate directory in your RingCX account
Configuring your RingCX account
Purchasing phone numbers in RingEX
Setting up a RingEX CCRN for RingCX
Integrations
Configuring Aspect integration settings in your RingCX account
Configuring integration settings in your RingCX account
Configuring Monet integration settings in your RingCX account
Agent settings and assignments
Assigning roles to an admin user in RingCX
Editing phone numbers in RingCX
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