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Home > RingCX > Analytics > Historical reporting

Historical reporting

Overview
Intro to Historical Reporting
Intro to the analytical designer
Historical Reporting platform capacity
Metrics & attributes
Intro to metrics and attributes 
RingCX Analytics attributes reference
RingCX Analytics metrics reference
Reports
Standard Historical reports 
Historical report types
Creating a Historical report 
Managing Historical reports
Scheduling reports 
Dashboards
Intro to Historical dashboards 
Creating a dashboard in Historical dashboards
Managing Historical dashboards 
Historical dashboards: Account Overview
Historical dashboards: Agent Activity
Historical dashboards: Agent Conduct
Historical dashboards: Agent Disposition
Historical dashboards: Agent Scorecard
Historical dashboards: Agent State
Historical dashboards: Billing Period Account Usage
Historical dashboards: Billing Period Overview
Historical dashboards: Billing Transport Usage Overview
Historical dashboards: Dialer Performance and Penetration
Historical dashboards: Hourly Inbound Statistics
Historical dashboards: Inbound IVR Overview
Historical dashboards: Inbound Overview
Historical dashboards: Inbound Voice Service Level Summary
Historical dashboards: Interactions Overview
Historical dashboards: Interactions Overview Entry Point
Historical dashboards: Omnichannel Overview
Historical dashboards: Outbound FTC Compliance
Historical dashboards: Outbound Performance
Historical dashboards: Overflow Queue Overview
Historical dashboards: Track Overview
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