HomeRingCentral Rooms > User > Troubleshooting
Desktop & web
Mobile

Why did my update to the latest OS version fail? 

Last updated on October 26, 2021

Table of contents

Issue

When trying to update to the latest OS version, the update fails.

Affected environments

  • RingCentral Rooms

Cause

The hardware does not support the minimum required OS version for an update.

Resolution

  • Contact your RingCentral Customer Success Manager, your Sales engineer, or Support for a hardware replacement. 
    • Provide the hardware information for your outdated hardware.
© 1999-2022 RingCentral, Inc. Todos los derechos reservados.
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.