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Release Notes > RingCX > Upcoming

Release Notes

RingCX | Upcoming

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 25.4.20 (UPCOMING RELEASE)

Release date: November 2025 (November 23 - December 14, 2025)

What’s New

This is the November Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

November Release Notes summary

Features

RCX Core

Supervisors can now see real-time interaction categories in the Interactions tab.
For voice interactions in RingCX within the RingCentral app, agents now see real-time queue statistics (logged-in agents, available agents, and EWT) directly in the requeue picker.
RingCX is now integrated with federated RingEX directories, allowing agents to search, view, and connect via direct call/transfer with users across subsidiary and region-joined accounts. Admins can manage visibility through a corporate directory flag.
RingCX now includes an omnichannel channel manager, combining the number manager and digital channel manager to manage all voice and digital channels in one place.
RingCX now has a role-based user management system for agent roles and settings, with a migration dashboard to preview and migrate agent roles before a mandatory rollout on February 1, 2026.

Integrations

RingCX for Salesforce and RingCX for HubSpot now include customization, allowing admins to tailor the integration to their workflows with customizable matching, screen pops, and logging.
The Agent Assist panel is now embedded in the adapter for RingCX for Salesforce, RingCX for Zendesk, and RingCX for HubSpot, giving agents real-time AI answers and knowledge suggestions during calls.
RingCX for Salesforce now restores an agent’s session after a browser refresh, removing the need to re-login and providing a more stable, uninterrupted experience for integrated softphone users.