Access, service, and grow your account from here.
Search
Contact us
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
Contact us
Search resources
Submit a case
Contact us
FOR SALES
FOR SUPPORT
My next steps
0
Action required
Your credit card on file is about to expire. Update now
Great job!
You're all caught up.
Check back here to make the most of your RingCentral plan.

Are you using the latest version of RingCentral? 
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes > Highlights > December 2020
Release Notes

December 2020 Release Highlights

Applications
RingCentral app mobile, Version 20.4.30 (Release date: 12/9/2020)
  • Customized tabs
    • Users can now reorder their tabs on the bottom bar to prioritize frequently used features, such as Phone and Contacts.
  • Team Connect enhancement
    • (UI improvements) Create a team with your meeting participants so you can communicate before, during, and after the meeting.
  • Meeting preview widget (iOS only)
    • Add meeting widgets to your home screen to easily keep track of upcoming meetings.
  • Filmstrip enhancement (RingCentral Video)
    • Move the filmstrip position on the iPad and Android Tablet.
  • Meeting ID concealed (RingCentral Video)
    • Hide meeting ID from the toolbar for enhanced security.
  • Hide call logs (iOS only) 
    • Hide phone and video call logs from native phone call log.
RingCentral app desktop, Version 20.4.30 (Release date: Mid-December)
  • Remove guests from contacts
    • Admins can now remove external guests from company contacts.
  • Direct Screen Share (RingCentral Meetings Rooms)
    • Instantly share your screen to RingCentral Meeting Rooms from the app.
RingCentral Video, Version 20.4.30 (Release date: 12/3/2020)
  • Closed Captions (Open Customer Beta)
    • Improved caption logic to be more sequential and updated speaker name color to be more recognizable.
  • Virtual Background improvements
    • Created a new holiday background and added the ability to upload up to six custom images.
  • Prevent echo when joining from multiple devices 
    • Restricted audio to one device when joining a meeting from multiple devices.
  • Hide toolbar by default when presenting from the RingCentral desktop app
    • The RingCentral Video single active speaker view is easier to see now.
  • Toolbar remains same width when participant chat panel opens
    • Prevents toolbar buttons from shifting. 
RingCentral Video, Version 20.4.25 (Release date: 12/3/2020)
  • Virtual Background (Open Customer Beta)RingCentral Scheduler
    • To improve your work-from-home experience, RCV Virtual Background can blur your background or replace it with a pre-set or custom image.
  • RingCentral Scheduler
    • The two Outlook add-ins (“RingCentral Meetings for Outlook” and “RingCentral Video Add-in”) will be merged and replaced by “RingCentral Scheduler”. 
  • 15 fps screen sharing from Chrome/Edge
    • Screen sharing from a browser will be smoother as the maximum frame rate is increased from 5 to15 frames per second (depending on CPU & bandwidth).
  • Freeze video while reconnecting
    • A participant's video will be frozen (instead of switching to the profile picture or initials) when they are having connection issues.
  • Improved Audio & Video settings
    • The microphone test will playback your voice to check input level. Audi & video settings were moved from the General tab to the Audio & Video tabs to make them easier to find.
RingCentral Rooms, Version 20.4.30 Android (Release date: 12/8/30)
  • Set region and dial-in number
    • Rooms users can now choose the region and number they prefer to instruct users to dial into the meeting. 
  • Pan, tilt, zoom in & out the camera during a meeting
    • If a Rooms camera supports PTZ, users in room can now pan, tilt, and zoom in & out the camera during a meeting. 
  • Controls cameras on Poly X30 and X50 room cameras. Available for RingCentral Office customers with Standard, Premium, or Ultimate editions.
  • Ability to adjust Pan, Tilt, Zoom (PTZ) from the Rooms controller.
  • Control camera auto framing - Once enabled, the camera will automatically track and frame the meeting participants.
  • Control Room camera auto framing
    • If a Rooms camera supports auto framing
  • IT admin can set the camera to automatically track and frame the meeting participants.
  • User in Room can turn on/off camera auto-framing setting from Control Camera dialog, during meeting. 
RingCentral Phone app, Version 20.4.0 (Release date: Mid December)
  • Control bounce/flash app icon
    • Users can control bounce/flash behavior of the app in Windows and Mac application trays.
  • JPEGs for MMS
    • Users can now attach and send JPEG files as MMS.
Archive
RINGCENTRAL OFFICE
Administrative (being released starting in November, by account)
  • Telco Relay Service calling 711
    • Hearing-impaired users are now able to reach state Telecommunications Relay Services (TRS) by calling 711 from any endpoint with a US or Canada digital line assigned. A new TTY Softphone has also been added to the RingCentral App Gallery.
PLATFORM
  • RingCentral Phone plugin for Citrix
    • Optimize the telephony processing in your Citrix VDI environments.
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.