Release Notes

May 2021 Release Highlights

Ringcentral app
  • RingCentral app desktop, Version 21.2.20 (Release: Mid-May)
  • Account federation
    • Organizations split across multiple accounts can link accounts to allow extension-to-extension calling.
  • Advanced team administration (Open customer beta)
    • Admins can join private and public teams, reassign team admins, adjust team settings, and more.
  • RingCentral app mobile, Version 21.2.20 (Release: Mid-May)
  • RingCentral Video: Change schedule meeting flow to allow user to invite without calendar
    • Create a calendar invite and include your meeting details all from within the app. 
  • RingCentral Video: Double confirmation when ending a meeting
    • You'll now be prompted twice to confirm you want to end a meeting for everyone in attendance. 
RINGCENTRAL VIDEO
  • RingCentral Rooms, Version 21.2.20 Mac (Release: Early May)
  • Voice commands enabled RingCentral Rooms
  • Limit RingCentral Room’s operation time on device
RingCentral Video, Version 21.2.10 (Release: Mid-May)
  • Extend scheduled meeting expiration date after each active session
RingCentral Rooms, Version 21.2.20 Android (Release: Mid-May)
  • Limit RingCentralRoom’s operation time on device
RINGCENTRAL PHONE APP
  • RingCentral Phone app desktop, Version 21.2.0 (Release: Mid-May)
RINGCENTRAL OFFICE
  • Office Core, Version 21.2 (Release: Early May to June end)
Admin Portal
  • Company Call Handling Redesign
    • Route company calls to different touch points without having to go through a complex setup process.
  • Search for users by their email address
  • Simplified addition of users
    • Choose user types, add and enable users in a single step to enhance efficiency. 
  • Enterprise portal for federated accounts
    • Federated accounts management is an enterprise portal that allows administrators to provision, manage and search across multiple RingCentral account instances in a company.
Global
  • Added Global Office countries; Greece, Estonia, Slovenia, and South Africa
  • Thailand dial plan
Phones
  • Yealink T33G for purchase in US, Canada, and UK
  • Poly Trio 8300 for purchase in US, Canada, and UK
    • Assisted Provisioning (for Germany & France)
  • Zero Touch Provisioning (ZTP) for more Poly models (for US, Canada, and UK customers)
  • Redirection & Provisioning Service (RPS) for Yealink (for US, Canada, and UK customers)
  • Cisco 7821, 8811
    • Assisted provisioning only 
Call Handling
  • Call queue remote member management
    • Administrators, call queue managers & call queue members now have two status controls to increase speed of answering incoming calls while improving call queue productivity
Office Core, Version 21.2.2 (Release: May end to mid-July)
Phones
  • Call queue pickup
    • Allows calls waiting in a call queue to be picked up by pickup group members after being notified of the exceeded ‘alert’ time.
  • Group call pickup
    • Group pickup users receive notification when someone is calling a group member and can answer each other’s calls from their own device.
OFFICE ANALYTICS
  • Analytics, Version 21.2.20 (Release: Mid-May)
ENGAGE
  • Engage Digital, Version 21.2.3 (Release date: Early May)
Engage Voice, Version 21.2.2 (Release date: Mid-May)
Engage Digital, Version 21.2.4 (Release date: Mid-May)
Archive
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