Search in company call logs – Admins can now search through company call logs on mobile by extension or phone number
Custom ringtone – Users can now customize their mobile ringtones for incoming calls (both video and audio), making it easy to distinguish between personal and work calls by customizing the ringtones.
Siri integration – Users can now ask Siri to send a direct or SMS message for them on the RingCentral app.
Native Caller ID for iOS video calls – Users can now answer an incoming video call or meeting invitation from the RingCentral app directly from their iOS lock screen instead of having to click on a push notification.
Warm transfer – In addition to Transfer Now (direct transfer), users now have the option to Ask First (warm transfer) or send to Voicemail when transferring calls.
Forward as Fax – users can now forward previously received or sent fax on their mobile.
Custom notifications – Users will now have the ability to customize mobile notification sounds, making it easier to distinguish between notifications from the RingCentral app compared to other apps. – Available early June
New Fax tab – Mobile users will now see a standalone Fax feature tab under “More” on iOS, and together with other 1st layer tabs on Android. This also comes along with fax bulk delete functionality.
Users such as developers will have the ability to share snippets of codes in their original formatting. With code snippet, they can easily view and reuse the code by copying or downloading.
Call queue support
Users will now be able to view call queue information on the RingCentral app
New Desktop Navigation
The new desktop navigation will make it easier for users to access key features in the app, including messaging, calling, and video meetings.– Available mid-June
Improved search will make it easier to find people, messages, documents and more. Enhancements include improved response time as well as the ability to search by exact phrase matching or using AND/OR/NOT (Boolean) functions.
This enhancement will provide premium numbers in countries where RingCentral Meetings did not have numbers before (e.g., India or Dubai) as well as the ability to purchase additional toll-free dial-in numbers.
Administrators now have more flexibility when configuring call queue settings to give agents more context on incoming calls. Options include the ability to assign names to each direct number associated with a call queue and customize which information is displayed across hard phones and softphones.
This release (3.0) offers a new interface and several features such as the ability to natively schedule meetings and conference calls from O365 calendar, set presence, multi-party calling and quick call/SMS from contact cards.
With this release, in addition to an improved UI, Windows users can access many new features such as, click to dial and SMS from contact cards, multi-party calls, text a contact name/phone number directly from mail message, download fax and improved desktop notifications for incoming calls.