Engage Voice
Agent scripting elements: Knowledge Base

Use the Knowledge Base element to enter knowledge base content into your script. In order to set up the knowledge base within a script, you first have to create and add your knowledge base articles in the Knowledge Base section. To get a general overview of the Knowledge Base feature, check out Agent scripting knowledge base overview, and if you’d like to learn how to set up your knowledge base, check out Using the agent scripting knowledge base. 

This article will discuss additional settings and features that are specific to the Knowledge Base element alone. Check out Editing Page elements: the basics for more information on basic element settings, and Adjusting elements on a script page for element adjustment.