1. Navigate to Routing > Digital queues and skills via the left-hand navigation bar
2. Click on the digital queue you wish to assign a requeue shortcut group to
3. Select Requeue Shortcuts from the configuration panel to open the Requeue Shortcut Groups page
4. Select Shortcut in the Requeue type dropdown menu. Please note that this feature will only work if the requeue type is set to Shortcut. If you select Advanced, the agent can still requeue, but they will only see the queues that they are assigned to as the options for requeue, not the requeue shortcuts groups configured by an admin
5. Click the checkbox icon to the left of the requeue shortcut group name to assign it to a digital queue. You can select one or more requeue shortcut group(s)
6. Click the Save button at the bottom right to save your changes