The last setting located in the Add Task configuration window is the Destination File Name. In the provided field, you can configure the call recording’s filename to ensure the recording gets delivered to the appropriate location.
You can choose from a list of provided tokens or simply type in your own text to customize the filenames. To view all available tokens, type a ‘#’ in the field and click to select your preferred token(s).
The Destination File Name field also allows you to separate each token with spaces, dashes, or underscores, if you prefer. Use this field to easily identify your call recordings by simply examining the filename you entered.
Let’s say, for example, that you would like to identify each call recording by the name of the agent who took the call and the disposition the agent selected for that call.
To do so, you could select the #AGENT_NAME# token and the #AGENT_DISPOSITION# token. The field might end up looking something like this: callrecordings/#AGENT_NAME#_#AGENT_DISPOSITION#.