Business SMS Booster
Give your team one place to see and manage all customer texts.
Give your team one place to see and manage all customer texts.
Recent updates
December 2025 / Version 25.4.30
Call Queues Booster
Improve call management with queue updates, callbacks, and reporting.
Improve call management with queue updates, callbacks, and reporting.
Customer Engagement Bundle
Empower teams to manage texts, calls, and replies from one place.
Empower teams to manage texts, calls, and replies from one place.
October 2025 / Version 25.4.10
Translate text messages
Easily read texts in your preferred language with built-in translation.
Easily read texts in your preferred language with built-in translation.
Translate chat messages
Instantly translate any message into your preferred language.
Instantly translate any message into your preferred language.
September 2025 / Version 25.3.30
Voicemail enhancements
Managing voicemail just got easier with new in-app features.
Managing voicemail just got easier with new in-app features.
Updated screen sharing experience
Focus more easily on shared content with a new cleaner design.
Focus more easily on shared content with a new cleaner design.
August 2025 / Version 25.3.20
Annotations that last
Now mark ups stay put when you’re annotating shared content.
Now mark ups stay put when you’re annotating shared content.
July 2025 / Version 25.3.10
Meet AI Receptionist™
Say goodbye to missed calls with RingCentral AI Receptionist.
Say goodbye to missed calls with RingCentral AI Receptionist.
April 2025 / Version 25.2.10
Text message auto-replies
Let people know you’re unavailable with an automatic reply.
Let people know you’re unavailable with an automatic reply.
Summarize message replies
Use AI to quickly summarize all the replies in a conversation thread.
Use AI to quickly summarize all the replies in a conversation thread.
March 2025 / Version 25.1.30
Message replies
Replies to messages are displayed in a single thread for easier conversation tracking.
Replies to messages are displayed in a single thread for easier conversation tracking.
December 2024 / Version 24.4.30
Writing assistant
Polish your text and team messages with our intuitive AI writing tools.
Polish your text and team messages with our intuitive AI writing tools.
November 2024 / Version 24.4.25
Notes and summaries
Save time by letting our AI Assistant capture call notes and summarize unread messages.
Save time by letting our AI Assistant capture call notes and summarize unread messages.
Transcripts and captions
Take advantage of our AI Assistant generating transcripts and closed captions in real time.
Take advantage of our AI Assistant generating transcripts and closed captions in real time.
November 2024 / Version 24.4.20
SMS opt-out management
Prevent sending messages to SMS recipients who opt out.
Prevent sending messages to SMS recipients who opt out.
Auto display Google Drive links
When pasting a Google Drive URL or Doc into a message in the desktop app, you’ll be prompted to connect to your Google account. Once connected, the file type and name will be displayed in an easy-to-read format.
Share message summary
You can share AI-generated summaries from your direct and team messages to other conversations, quickly highlighting key points.
November 2024 / Version 24.4.20
SMS opt-out management
Prevent sending messages to SMS recipients who opt out.
Prevent sending messages to SMS recipients who opt out.
Auto display Google Drive links
When pasting a Google Drive URL or Doc into a message in the desktop app, you’ll be prompted to connect to your Google account. Once connected, the file type and name will be displayed in an easy-to-read format.
Share message summary
You can share AI-generated summaries from your direct and team messages to other conversations, quickly highlighting key points.
September 2024 / Version 24.3.30
Audio and video messaging
Now you can send audio and video messages in your direct and team messages.
Now you can send audio and video messages in your direct and team messages.
SMS opt-out management
Prevent sending messages to SMS recipients who opt out.
Prevent sending messages to SMS recipients who opt out.
June 2024 / Version 24.2.30
Delegate calls in the app
Now you can use the RingCentral app as well as a deskphone for your delegated calls.
Now you can use the RingCentral app as well as a deskphone for your delegated calls.
Advanced call quality analytics
Identify the causes of suboptimal phone call quality.
Identify the causes of suboptimal phone call quality.
May 2024 / Version 24.2.20
Live Webinar Interaction
Boost your webinar engagement by inviting attendees to contribute live.
Boost your webinar engagement by inviting attendees to contribute live.
April 2024 / Version 24.2.10
Get help when and where you need it
The desktop app now brings helpful articles, search, and chatbot to you.
The desktop app now brings helpful articles, search, and chatbot to you.
Webinar for Salesforce
Integrate your RingCentral Webinar data with Salesforce campaigns and leads.
Integrate your RingCentral Webinar data with Salesforce campaigns and leads.
Share videos with sound
Now you can share high-quality videos with audio in meetings using the Windows desktop app.
Now you can share high-quality videos with audio in meetings using the Windows desktop app.
March 2024 / Version 24.1.30
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Shared directory of external contacts
Your company can now upload and share a list of external contacts.
Your company can now upload and share a list of external contacts.
Webinar for Marketo
Seamlessly move your webinar participants’ data between Marketo and RingCentral Webinar.
Seamlessly move your webinar participants’ data between Marketo and RingCentral Webinar.
Smart translation for webinar Q&A
Ask questions and receive answers in your preferred language.
Ask questions and receive answers in your preferred language.
March 2024 / Version 24.1.30
Revamped Video tab
With an updated layout and design, the Video tab is your hub for managing meetings more easily.
With an updated layout and design, the Video tab is your hub for managing meetings more easily.
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Shared directory of external contacts
Your company can now upload and share a list of external contacts.
Your company can now upload and share a list of external contacts.
Webinar for Marketo
Seamlessly move your webinar participants’ data between Marketo and RingCentral Webinar.
Seamlessly move your webinar participants’ data between Marketo and RingCentral Webinar.
Smart translation for webinar Q&A
Ask questions and receive answers in your preferred language.
Ask questions and receive answers in your preferred language.
What else is new?
Export SMS conversations
Select multiple text messages and export them into a file that you can save, download, or print.
February 2024 / Version 24.1.20
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Simplified call merging
Merge calls with a single click, without having to leave your active call window.
Merge calls with a single click, without having to leave your active call window.
Live transcription language selection
We’ve added Spanish and German options for live transcription.
We’ve added Spanish and German options for live transcription.
February 2024 / Version 24.1.20
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Simplified call merging
Merge calls with a single click, without having to leave your active call window.
Merge calls with a single click, without having to leave your active call window.
Live transcription language selection
We’ve added Spanish and German options for live transcription.
We’ve added Spanish and German options for live transcription.
What else is new?
Personalized ringtones
Instantly differentiate your calls by setting unique ringtones for your phone numbers, internal calls or queued calls.
Phone end-to-end encryption
Add an extra layer of security with end-to-end encryption for all your desktop, mobile, and web browser calls.
Ringer volume controls
Now you can adjust the volume of the ringer and notifications separately from the general app volume.
Enhanced meeting accessibility
Video meetings now have broader compatibility with screen readers, improved keyboard navigation, and better color contrast.
January 2024 / Version 24.1.10
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Simplified call merging
Merge calls with a single click, without having to leave your active call window.
Merge calls with a single click, without having to leave your active call window.
January 2024 / Version 24.1.10
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Simplified call merging
Merge calls with a single click, without having to leave your active call window.
Merge calls with a single click, without having to leave your active call window.
What else is new?
Personalized ringtones
Instantly differentiate your calls by setting unique ringtones for your phone numbers, internal calls or queued calls.
Phone end-to-end encryption
Add an extra layer of security with end-to-end encryption for all your desktop, mobile, and web browser calls.
December 2023 / Version 23.4.30
Smart description for webinars
Use AI to instantly generate or improve webinar descriptions.
Use AI to instantly generate or improve webinar descriptions.
Live transcription language selection
We’ve added Spanish and German options for live transcription.
We’ve added Spanish and German options for live transcription.
December 2023 / Version 23.4.30
Smart description for webinars
Use AI to instantly generate or improve webinar descriptions.
Use AI to instantly generate or improve webinar descriptions.
Live transcription language selection
We’ve added Spanish and German options for live transcription.
We’ve added Spanish and German options for live transcription.
What else is new?
Ringer volume controls
Now you can adjust the volume of the ringer and notifications separately from the general app volume.
Enhanced meeting accessibility
Video meetings now have broader compatibility with screen readers, improved keyboard navigation, and better color contrast.
December 2025 / Version 25.4.30
Business SMS Booster
Give your team one place to see and manage all customer texts.
Give your team one place to see and manage all customer texts.
Business SMS Booster
Give your team one place to see and manage all customer texts.
Give your team one place to see and manage all customer texts.
Call Queues Booster
Improve call management with queue updates, callbacks, and reporting.
Improve call management with queue updates, callbacks, and reporting.
Call Queues Booster
Improve call management with queue updates, callbacks, and reporting.
Improve call management with queue updates, callbacks, and reporting.
Customer Engagement Bundle
Empower teams to manage texts, calls, and replies from one place.
Empower teams to manage texts, calls, and replies from one place.
Customer Engagement Bundle
Empower teams to manage texts, calls, and replies from one place.
Empower teams to manage texts, calls, and replies from one place.
November 2025 / Version 25.4.20
Pre-meeting check: mic, camera, and attendees
Use the new preview screen to join every meeting with confidence.
Use the new preview screen to join every meeting with confidence.
Pre-meeting check: mic, camera, and attendees
Use the new preview screen to join every meeting with confidence.
Use the new preview screen to join every meeting with confidence.
October 2025 / Version 25.4.10
Translate text messages
Easily read texts in your preferred language with built-in translation.
Easily read texts in your preferred language with built-in translation.
Translate text messages
Easily read texts in your preferred language with built-in translation.
Easily read texts in your preferred language with built-in translation.
Translate chat messages
Instantly translate any message into your preferred language.
Instantly translate any message into your preferred language.
Translate chat messages
Instantly translate any message into your preferred language.
Instantly translate any message into your preferred language.
September 2025 / Version 25.3.30
Voicemail enhancements
Managing voicemail just got easier with new in-app features.
Managing voicemail just got easier with new in-app features.
Voicemail enhancements
Managing voicemail just got easier with new in-app features.
Managing voicemail just got easier with new in-app features.
August 2025 / Version 25.3.20
Annotations that last
Now mark ups stay put when you’re annotating shared content.
Now mark ups stay put when you’re annotating shared content.
Annotations that last
Now mark ups stay put when you’re annotating shared content.
Now mark ups stay put when you’re annotating shared content.
July 2025 / Version 25.3.10
Meet AI Receptionist™
Say goodbye to missed calls with RingCentral AI Receptionist.
Say goodbye to missed calls with RingCentral AI Receptionist.
Meet AI Receptionist™
Say goodbye to missed calls with RingCentral AI Receptionist.
Say goodbye to missed calls with RingCentral AI Receptionist.
April 2025 / Version 25.2.10
Text message auto-replies
Let people know you’re unavailable with an automatic reply.
Let people know you’re unavailable with an automatic reply.
Text message auto-replies
Let people know you’re unavailable with an automatic reply.
Let people know you’re unavailable with an automatic reply.
Summarize message replies
Use AI to quickly summarize all the replies in a conversation thread.
Use AI to quickly summarize all the replies in a conversation thread.
Summarize message replies
Use AI to quickly summarize all the replies in a conversation thread.
Use AI to quickly summarize all the replies in a conversation thread.
March 2025 / Version 25.1.30
Message replies
Replies to messages are displayed in a single thread for easier conversation tracking.
Replies to messages are displayed in a single thread for easier conversation tracking.
Message replies
Replies to messages are displayed in a single thread for easier conversation tracking.
Replies to messages are displayed in a single thread for easier conversation tracking.
December 2024 / Version 24.4.30
Writing assistant
Polish your text and team messages with our intuitive AI writing tools.
Polish your text and team messages with our intuitive AI writing tools.
Writing assistant
Polish your text and team messages with our intuitive AI writing tools.
Polish your text and team messages with our intuitive AI writing tools.
November 2024 / Version 24.4.25
Notes and summaries
Save time by letting our AI Assistant capture call notes and summarize unread messages.
Save time by letting our AI Assistant capture call notes and summarize unread messages.
Transcripts and captions
Take advantage of our AI Assistant generating transcripts and closed captions in real time.
Take advantage of our AI Assistant generating transcripts and closed captions in real time.
SMS opt-out management
Prevent sending messages to SMS recipients who opt out.
Prevent sending messages to SMS recipients who opt out.
Share message summary
You can share AI-generated summaries from your direct and team messages to other conversations, quickly highlighting key points.
November 2024 / Version 24.4.25
SMS opt-out management
Prevent sending messages to SMS recipients who opt out.
Prevent sending messages to SMS recipients who opt out.
Share message summary
You can share AI-generated summaries from your direct and team messages to other conversations, quickly highlighting key points.
November 2024 / Version 24.4.20
SMS opt-out management
Prevent sending messages to SMS recipients who opt out.
Prevent sending messages to SMS recipients who opt out.
September 2024 / Version 24.3.30
Audio and video messaging
Now you can send audio and video messages in your direct and team messages.
Now you can send audio and video messages in your direct and team messages.
Audio and video messaging
Now you can send audio and video messages in your direct and team messages.
Now you can send audio and video messages in your direct and team messages.
SMS opt-out management
Prevent sending messages to SMS recipients who opt out.
Prevent sending messages to SMS recipients who opt out.
SMS opt-out management
Prevent sending messages to SMS recipients who opt out.
Prevent sending messages to SMS recipients who opt out.
July 2024 / Version 24.3.10
Delegate calls in the app
Now you can use the RingCentral app as well as a deskphone for your delegated calls.
Now you can use the RingCentral app as well as a deskphone for your delegated calls.
Delegate calls in the app
Now you can use the RingCentral app as well as a deskphone for your delegated calls.
Now you can use the RingCentral app as well as a deskphone for your delegated calls.
June 2024 / Version 24.2.30
Advanced call quality analytics
Identify the causes of suboptimal phone call quality.
Identify the causes of suboptimal phone call quality.
Advanced call quality analytics
Identify the causes of suboptimal phone call quality.
Identify the causes of suboptimal phone call quality.
March 2024 / Version 24.1.30
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Shared directory of external contacts
Your company can now upload a list of contacts in the Admin Portal.
Your company can now upload a list of contacts in the Admin Portal.
Shared directory of external contacts
Your company can now upload a list of contacts in the Admin Portal.
Your company can now upload a list of contacts in the Admin Portal.
Smart translation for webinar Q&A
Ask questions and receive answers in your preferred language.
Ask questions and receive answers in your preferred language.
Smart translation for webinar Q&A
Ask questions and receive answers in your preferred language.
Ask questions and receive answers in your preferred language.
March 2024 / Version 24.1.30
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Shared directory of external contacts
Your company can now upload a list of contacts in the Admin Portal.
Your company can now upload a list of contacts in the Admin Portal.
Shared directory of external contacts
Your company can now upload a list of contacts in the Admin Portal.
Your company can now upload a list of contacts in the Admin Portal.
March 2024 / Version 24.1.30
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Shared directory of external contacts
Your company can now upload a list of contacts in the Admin Portal.
Your company can now upload a list of contacts in the Admin Portal.
Shared directory of external contacts
Your company can now upload a list of contacts in the Admin Portal.
Your company can now upload a list of contacts in the Admin Portal.
Smart translation for webinar Q&A
Ask questions and receive answers in your preferred language.
Ask questions and receive answers in your preferred language.
Smart translation for webinar Q&A
Ask questions and receive answers in your preferred language.
Ask questions and receive answers in your preferred language.
What else is new?
Export SMS conversations
Select multiple text messages and export them into a file that you can save, download, or print.
March 2024 / Version 24.1.30
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
One-click text templates
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Don’t type from scratch your frequently sent text messages, like sales promos or reminders.
Shared directory of external contacts
Your company can now upload a list of contacts in the Admin Portal.
Your company can now upload a list of contacts in the Admin Portal.
Shared directory of external contacts
Your company can now upload a list of contacts in the Admin Portal.
Your company can now upload a list of contacts in the Admin Portal.
What else is new?
Export SMS conversations
Select multiple text messages and export them into a file that you can save, download, or print.
February 2024 / Version 24.1.20
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
February 2024 / Version 24.1.20
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
What else is new?
Filtering contacts by department
You can now filter contacts search results by department. Just tap the filter icon to quickly zero in on a more targeted list.
February 2024 / Version 24.1.20
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Push to Show
Share your camera view with your Push to Talk channel participants to show them what you’re seeing.
Share your camera view with your Push to Talk channel participants to show them what you’re seeing.
Live transcription language selection
We’ve added Spanish and German options for live transcription.
We’ve added Spanish and German options for live transcription.
February 2024 / Version 24.1.20
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
Message reminders
Use reminders to help you revisit specific messages or tasks.
Use reminders to help you revisit specific messages or tasks.
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Push to Show
Share your camera view with your Push to Talk channel participants to show them what you’re seeing.
Share your camera view with your Push to Talk channel participants to show them what you’re seeing.
Live transcription language selection
We’ve added Spanish and German options for live transcription.
We’ve added Spanish and German options for live transcription.
What else is new?
Filtering contacts by department
You can now filter contacts search results by department. Just tap the filter icon to quickly zero in on a more targeted list.
Phone end-to-end encryption
Add an extra layer of security with end-to-end encryption for all your desktop, mobile, and web browser calls.
Call-specific ringtones
Set specific ringtones for each of your phone numbers. You can also set specific ringtones for internal and queued calls.
January 2024 / Version 24.1.10
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
January 2024 / Version 24.1.10
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
Expanded emoji library
Our emoji library just got a lot bigger.
Our emoji library just got a lot bigger.
What else is new?
Phone end-to-end encryption
Add an extra layer of security with end-to-end encryption for all your desktop, mobile, and web browser calls.
December 2023 / Version 23.4.30
Push to Show
Share your camera view with your Push to Talk channel participants to show them what you’re seeing.
Share your camera view with your Push to Talk channel participants to show them what you’re seeing.
Live transcription language selection
We’ve added Spanish and German options for live transcription.
We’ve added Spanish and German options for live transcription.
December 2023 / Version 23.4.30
Push to Show
Share your camera view with your Push to Talk channel participants to show them what you’re seeing.
Share your camera view with your Push to Talk channel participants to show them what you’re seeing.
Live transcription language selection
We’ve added Spanish and German options for live transcription.
We’ve added Spanish and German options for live transcription.
What else is new?
Call-specific ringtones
Set specific ringtones for each of your phone numbers. You can also set specific ringtones for internal and queued calls.