“What If” Forecasting is the first feature offered as part of the new WFM Advanced, which adds capabilities to meet more complex WFM needs.
While forecasting, managers can create an alternate forecast by clicking the "What if..." button. This allows managers to make changes to the original forecast and see how these changes will affect scheduling.
Managers can view the main and alternate forecasts in a grid or graph and even view a comparison of both.
If the manager decides to use the alternate forecast, they can save it as the main forecast.
"What If" Forecasting is the first of many new capabilities to come with WFM Advanced. Contact your RingCentral Account Representative for more information or to upgrade.