HUD shows real-time availability of your team members and simplifies call management, making it easy to receive calls and view the status of team members. Transfer calls to other extensions directly from within HUD.
Admins can assign delegates (assistants) to answer and make calls on their behalf. This allows assistants to manage a high volume of call transfers from their desktops in real time from their desktops.
Easily redirect incoming calls to any of your devices, departments or locations, ringing them in defined order or all at once. You can set up custom answering rules based on day of the week, time of day, or caller ID.
Visual voicemail displays messages in a list on your screen, letting you choose which messages to hear first. Access and respond to messages using your mobile app or the app on your desktop or web browser.
Every webinar starts with a prep session, where hosts and panelists can familiarize themselves with webinar controls before going live. The host can also hold a team debrief session after ending the webinar for attendees.
Customize how you want incoming calls to your company's main number to ring. You can answer using your Auto-receptionist or an IVR menu, a call queue, announcements, and more. Easily set up call handling rules that work best for your business.
Increase caller satisfaction by having the right people answer the right calls. Create a call queue when you want specific users to answer specific types of calls, such as those for sales, billing, or customer service.