Home > Porting
Moving a phone number to RingCentral? Here are the basic things you need to know to ensure your number transfer goes smoothly.
Click here to view the complete porting submission options, additional resources, and FAQs.
If you are transferring more than 100 numbers from the same carrier, please let us know here as we assist with project-based porting. Your number must be active with your provider in order for it to be transferred to RingCentral. You may cancel your phone service after the transfer is complete.
The cost of negotiating the transfer of your number from your existing phone carrier is shouldered by RingCentral.
The information needed to port your number will be collected during order creation. This includes the number(s) you are porting, your account number (the account number is often different from your wireless phone number), the PIN/passcode on your account (if applicable) and the physical address the numbers are registered under (no PO Boxes).
Some carriers will require a copy of your recent phone bill, or other verification information. If this happens, we'll work with you to provide that information to the carrier and complete the porting process. Once your order is verified, we'll work with your existing carrier to port your number as quickly as possible.
Porting time is from Monday to Friday, between 9:00 AM and 5:00 PM in the country of origin. The porting window is 0-3 hours. This process usually takes around 10 to 16 weeks to complete after you’ve submitted your request through your RingCentral account. However, the timing may depend on your current service provider or the complexity of the request.
The Number Transfer Department can be reached via email at [email protected].