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Phone

Call handling

Call handling

Customize how you want your deskphone and RingCentral apps to ring when you receive or miss calls. Easily set up call handling rules for work hours, after hours, holidays, and more.
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Heads-Up Display (HUD) call transfer

Heads-up display (HUD) call transfer

HUD shows real-time availability of your team members and simplifies call management, making it easy to receive calls and view the status of team members. Transfer calls to other extensions directly from within HUD.
Presence across all devices

Presence across all devices

Monitor the status of your coworkers across all devices, so that you can quickly transfer calls to those who are available, reducing hold times and hang-ups.
Call switch and Call flip

Call switch and Call flip

"Pull" the call away from the original device or app and continue it on the one you just opened with Call switch. "Push" a call between your devices using an assigned digit with Call flip.
Cloud contacts syncing

Cloud contacts syncing

Streamline communications by syncing contacts from your Microsoft and Google accounts directly in the RingCentral app. Each contact includes a source indicator to identify where they originated.
Call delegating

Call delegating

Admins can assign delegates (assistants) to answer and make calls on their behalf. This allows assistants to manage a high volume of call transfers from their desktops in real time from their desktops.
Call forwarding

Call forwarding

Easily redirect incoming calls to any of your devices, departments or locations, ringing them in defined order or all at once. You can set up custom answering rules based on day of the week, time of day, or caller ID.
Call Park

Call Park

Park multiple calls in the cloud, then retrieve them from any device in your business. Call Park ensures your callers are well attended. Unanswered calls ring back after 5 minutes.
RingOut

RingOut

When your internet connection becomes unstable, you can call out from another device with your RingCentral Caller ID.
Visual voicemail

Visual voicemail

Visual voicemail displays messages in a list on your screen, letting you choose which messages to hear first. Access and respond to messages using your mobile app or the app on your desktop or web browser.
Personalized greeting

Personalized greeting

Reinforce your business image by using different greetings for specific occasions. You can use a default greeting, create your own, or upload a professional recording.
Call screening and blocking

Call screening and blocking

Call screening gives you complete control over who can reach you by phone. Accept, decline, or block specific numbers and send others directly to voicemail.
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Text

Business SMS and MMS

Send professional text and multimedia messages to any number on a business SMS platform. Text your colleagues, clients, and departments from your mobile devices or desktop.

Business group texting

Send a text or multimedia message to several team members at once.

Text to 911

Send a text message to 911 on a business SMS platform.

Click-to-dial

Call any number listed in an SMS or MMS with a single click.

Message sync across devices

When you send text or multimedia messages to your contacts, messages will sync instantly across all your devices.
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Fax

Internet fax

Internet fax

Send and receive internet faxes from your computer, tablet, or smartphone. To send, simply drag and drop files into your faxes. No fax machine required.
Programmable Fax APIs

Programmable Fax APIs

Add programmable fax capabilities to your applications (think Outlook, Chrome, Salesforce), or build your own custom eFax workflows with APIs.
Fax with ATA

Fax with ATA

An Analog Telephone Adapter (ATA) and a RingCentral DigitalLine allow you to send and receive faxes by connecting your fax machine to the VoIP service.
Scan-to-Fax

Scan-to-Fax

Directly attach a scanned document from your scanner or multifunction device, then send it as a fax.
Fax activity log

Fax activity log

Get a complete view of your of incoming and outgoing faxes. Activity logs are stored in your online account for 1 year or until you delete them.
Customizable cover pages

Customizable cover pages

Customize cover pages with templates or design your own. Add a company logo or a personalized note — you decide.
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Video

Advanced insights

Advanced insights

Quickly view the important moments of any recorded meeting. We’ll automatically generate summaries, transcripts, video highlights, and more to get you caught up.
Virtual whiteboard

Virtual whiteboard

Share ideas by drawing, pinning sticky notes, and annotating real-time in any video meeting on a near-infinite canvas.
Live transcription

Live transcription

Automatically transcribe video meetings into text. Participants who joined late can quickly catch up by scanning a transcript of what had been said before they joined.
Camera view

Camera view

Let your meeting participants see what you're seeing: screen share your mobile device's camera directly in the meeting.
End-to-end encryption

End-to-end encryption

Add an extra layer of security and privacy to your meetings by turning on End-to-end encryption.
Presentation mode

Presentation mode

Make presentations more engaging by overlaying your video on top of your shared screen for an immersive experience.
Background noise reduction

Background noise reduction

Keep video meetings distraction-free by removing the sounds of barking dogs, leaf blowers, and other unwanted noises.
Cloud recordings

Cloud recordings

Save meeting recordings to the RingCentral Meetings Cloud to make them easily accessible to the entire team.
Switch meeting device

Switch meeting device

Seamlessly switch between your desktop and mobile apps during video meetings without leaving the meeting you're in.
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Webinar

Creating a webinar

Creating a webinar

Easily set up and manage all-company virtual meetings and training sessions with up to 10,000 employees joining from any device. Use this webinar type for internal communications.
Creating a webinar with registration

Creating a webinar with registration

Easily set up and manage external marketing events and collect leads.
Inviting cohosts and panelists

Inviting cohosts and panelists

Invite up to 99 panelists and cohosts to present and help manage the webinar. Presenters can be added manually or imported using a CSV file. You can invite RingCentral Rooms as a panelist.
Inviting attendees

Inviting attendees

Invite attendees to your webinar using Google Calendar, Microsoft Outlook, or by sharing the join link. You can invite RingCentral Rooms as an attendee.
Customizing branding

Customizing branding

Customize your webinar registration page with a color scheme, title, banner, logo, and speaker information, including bio and profile pictures.
Customizing emails

Customizing emails

Customize confirmation and reminder emails to webinar panelists, registrants, attendees, and absentees with your company's branding.
Registering for a webinar

Registering for a webinar

Register for marketing webinars as an attendee from the registration page created by the webinar host.
Prepping and debriefing

Prepping and debriefing

Every webinar starts with a prep session, where hosts and panelists can familiarize themselves with webinar controls before going live. The host can also hold a team debrief session after ending the webinar for attendees.
Sharing audio, video and screens

Sharing audio, video and screens

Hosts and panelists can share their screens, video, and audio during the webinar.
Q and A (Questions and answers)

Q&A (Questions and answers)

Hosts can facilitate a real-time discussion between presenters and attendees with Q&A. Use Q&A to make webinars more interactive and increase audience engagement.
Joining as attendee

Joining as attendee

Attend a webinar from any internet-connected device using the RingCentral desktop, mobile app or RingCentral Rooms. No downloads required.
Polling

Polling

Hosts can poll attendees during a webinar. Use polls to get real-time feedback from your audience.
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Message

Custom folders

Custom folders

Organize your conversations with custom folders that are only visible to you. Use custom folders to organize multiple conversation threads.
Direct messaging

Direct messaging

Direct messages are one-on-one conversations. Use direct messaging for quick individual exchanges.
Group messaging

Group messaging

Group conversations are great for quick exchanges with a group of 3 or more. Use group messaging for ad hoc team chats.
Team messaging

Team messaging

Teams are great for collaborating on specific topics and longer-term projects, inside or outside your company. Easily create teams to chat, share files, and keep everyone in the loop.
Sending GIFs and emojis

Sending GIFs and emojis 

Share a laugh or send a thank-you note to a team member by attaching GIF files and emoji reactions directly to your messages.
Mention coworkers

@mention coworkers 

Alert conversation members about a specific message with an @mention. You can @mention an entire team or an individual.
File sharing

File sharing

Attach files directly to your messages from your device or from cloud storage providers like Google Drive, SharePoint, and Box.
Adding favorites

Adding to Favorites

Prioritize specific conversations by adding them to the Favorites folder at the top of the conversations list.
Conversation muting

Conversation muting

You can mute specific conversations to stay focused. Muted conversations will appear grayed out in your list, but you'll still see notifications.
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Rooms

Switch meeting device

Switch meeting device to Room

Seamlessly transfer a meeting from your mobile device to a Room: your meeting moves as you move.
Room as softphone

Room as softphone

Use a Room to make and receive phone calls. You can set your Room to Do Not Disturb to prevent unwanted interruptions during video meetings or phone calls.
Proximity sharing in Rooms

Proximity sharing in Rooms

Pair your computer with a Room using bluetooth proximity and share your screen to Rooms host without touching the Rooms controller.
Share screens through HDMI

Share screens through HDMI

Share your computer screen to a Room by plugging in an HDMI cable. You can share locally or in a video meeting.
Phone as controller

Phone as controller

Start, join, and manage Rooms with the RingCentral mobile app on your phone.
Joining third-party meetings in Rooms

Joining third-party meetings in Rooms

Join upcoming Zoom, WebEx, or GoToMeeting meetings via the SIP meeting protocol directly from the Room controller.
Joining with voice commands in Rooms

Joining with voice commands  in Rooms

Join a Room meeting with a voice command.
Room camera view sharing

Room camera view sharing

Share a room camera full screen: just share the room camera and it'll apear full screen like a presentation, so everyone can get a better look.
Room camera auto-framing

Room camera auto-framing

Turning on auto-framing on the controller will automatically track and frame meeting participants for an ideal view of the Room.
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Analytics

Adoption and usage insights

Adoption and usage insights

Get the most out of your investment with detailed, user-level adoption and usage metrics for message, video, and phone across your organization.
Live Reports

Live Reports

Get live insights into queue and agent performance through fully customizable, real-time dashboards. Track trends and patterns for more efficient staffing and service-level agreement management.
Line of Business Analytics

Line of Business Analytics

Gain a comprehensive understanding of your team's performance. Analyze historical trends and communication patterns with easy-to-use, customizable dashboards and reports.
Reports subscriptions

Reports subscriptions

Reduce your ticket volume and time-to-resolution by proactively troubleshooting issues in real-time from anywhere. Identify problems quickly with detailed metrics, alerting, and quality scoring.
Call, video, and webinar quality of service (QoS)

Call, video, and webinar quality of service (QoS)

Proactively monitor and troubleshoot call, video, and webinar quality across the globe. Real-time access to critical insights lets you correct issues before they become disruptive.
Monitoring health of devices and Rooms

Monitoring health of devices and Rooms

Get a real-time, at-a-glance view of your global system's health with interactive reports that cover your devices and Rooms.
Automated alerts for quality monitoring

Automated alerts for quality monitoring

Stay on top of what's happening with data-driven alerts delivered to your inbox.
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Admin

Adding and deleting users

Adding and deleting users

Conveniently manage who's part of your company account by adding or deleting users anytime.
Company call handling

Company call handling

Customize how you want incoming calls to your company's main number to ring. You can answer using your Auto-receptionist or an IVR menu, a call queue, announcements, and more. Easily set up call handling rules that work best for your business.
Number porting

Number porting

Transfer existing numbers from your current service provider in a few easy steps.
Ordering international numbers

Ordering international numbers

Create a local presence in a foreign country. Use international numbers to route inbound calls to an extension in your company account.
Ordering deskphones

Ordering deskphones

Deskphones purchased through your RingCentral online account are pre-configured to work with your RingCentral phone system out of the box. No further setup needed.
Configuring call queues

Configuring call queues

Increase caller satisfaction by having the right people answer the right calls. Create a call queue when you want specific users to answer specific types of calls, such as those for sales, billing, or customer service.
Caller ID

Caller ID

Manage incoming and outgoing caller IDs. You can also display your business name when making calls.
Single sign-on

Single sign-on

Encourage your users to adopt more applications and tools with less effort by giving them a secure way to sign in automatically.
Multi-site support

Multi-site support

Manage and support your branch offices based on their unique operational needs.
Call recording

Call recording

Set your phone system to record inbound and outbound calls automatically. You can also activate on-demand recording to record calls when needed. Play and download recordings anytime.
Call monitoring

Call monitoring

Authorize users to listen in on team members calls with customers to monitor the conversation, provide coaching, and facilitate discussion.
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