1. Navigate to Users > Agents via the left-hand navigation bar.
2. Hover over the agent group you’d like to add an agent to and select the New agent plus icon that appears at far right to navigate to the agent’s configuration settings.
3. Provide a first and last name for your agent (optional).
4. Ensure the Allow Login box is checked if you’d like to enable this agent to log into the agent interface.
5. Provide a Username and Password that your agent will use to log into the agent interface.
6. Configure any other desired settings in the General configuration page.
7. Save your changes via the Save button at bottom right.