You can also rearrange routing rules when you click on the up and down arrowheads next to the Priority, Name, or Queue assignment headers. The first click will rearrange the table in ascending order, the second click will rearrange the table in descending order, and the third click will rearrange the table back to default. The default arrangement is routing rule priority in ascending order. Please note that arranging the contents of the table is only visual and does not affect their priority.
You’ll also see a search bar at the top where you can type in the name, channel, language, skill category, or queue assignment of a routing rule you are looking for. The search bar also has a Filters icon where, when clicked, you can specify in dropdown menus which channels, languages, and skill categories you want by which you want to filter the routing rules.
Next to the search bar is the Show current account only toggle switch. Turn it on to show only routing rules for the account in which you’re working.