Publish Date: For November and December 2022
This is the November and the December Release Note Summary. We may provide updates on features and enhancements for Engage Voice products as we get closer to the rollout date.
RingCentral may update these Release Notes to document additional resolved and known issues.
We updated the supervisor user interface. Supervisors can now monitor digital interactions.
Note: Digital features are available only for users whose digital queues are turned on.
In reports where UII filter is already present, we added the “UII Date,” “UII Time,” and “UID” filters.
We added new metrics and updated existing ones. We also updated our naming convention to omit “Count,” replaced plural with singular terms, and replaced “%” with “Rate.”