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Release Notes > RingCX
Release Notes

RingCentral RingCX

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Publish Date: June 2023

What’s New

This is the June Release Notes summary. We may provide updates on features and enhancements for RingCX products as we get closer to the rollout date.

RingCentral may update these Release Notes to document additional resolved and known issues.

June Release Notes summary

  • RingCX Agent Supervisor pages now include filters and a text search field that make it easier for you to view, sort, and manage your agents, channels, and interactions.
  • RingCX now supports Google’s WebHID feature, so agents can use the hardware buttons on their headsets to control such RingCX features as muteanswer, and hang up.
  • Agents’ listed time zones will now reflect their actual time zones, rather than their browsers’ default settings. As well, RingCX's time zone and date zone selectors have been updated to allow for greater accuracy, and will be displayed in the agents’ chosen languages.

RCO Regional Settings for Agent

RCO Regional Settings for Agent

Call History

Call History

Callbacks

Callbacks
  • The time zone selector has been changed to show an extensive list of all international time zones supported by RingCentral.
Time zone selector
  • The date and time selector has been updated to display the date and time in the formats that agents have selected in their RingCentral Office Regional settings.
Date time selector
Date time selector
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