RingCentral Contact Center will offer WFM Advanced, which adds capabilities to meet more complex WFM needs.
"What If" Forecasting will be the first of many new capabilities to come with WFM Advanced. Contact your RingCentral Account Representative for more information, or to upgrade.
While forecasting, managers will be able to create an alternate forecast by clicking the "What if..." button. This allows managers to make changes to the original forecast and see how these changes will affect scheduling.
Managers will be able to view the main and alternate forecasts in a grid or graph, and even view a comparison of both.
If the manager decides to use the alternate forecast, they will be able to save it as the main forecast.