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Release Notes > Engage Digital > September 2023
Release Notes

RingCentral Engage Digital | September 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 2023.09.28 
Release Date: September 28, 2023
  • Added account settings to start using API v2 endpoints for X (Twitter) - Beta
VERSION 2023.09.27
Release Date: September 27, 2023
  • Improved "Average first response time" statistic for conversation handover from virtual agent to human agent
  • Improved "Average first response time" statistic assignement to first agent segment for conversation handover
  • Improved "Average response time" statistic assignement to first agent segment for conversation handover
  • Improved message category tooltip display with 150% Windows scale
  • Improved WhatsApp synchronizer notifications when there are conversation costs
VERSION 2023.09.26
Release Date: September 26, 2023
  • Improved WhatsApp credit checking to take into account the free tier conversations balance
  • Added "delete for everyone" feature to allow end-users to delete their own messages in Engage Messaging
  • Added option to enable "delete for everyone" feature for Engage Messaging in Admin
VERSION 2023.09.25
Release Date: September 25, 2023
  • Added survey title display in mobile notifications when using the richlink webview for Engage Surveys
  • Improved initiating a conversation for SDK channels
VERSION 2023.09.22
Release Date: September 22, 2023
  • Added approval requested event to the Audit log
  • Added bypass_approval parameter to skip approval checks when sending via API
  • Improved column header design to allow display over several lines in Admin
  • Added support of English UK language for Engage Messaging
VERSION 2023.09.21
Release Date: September 21, 2023
  • Improved synchronization for Instagram to avoid importing duplicates
VERSION 2023.09.20
Release Date: September 20, 2023
  • Improved "Dispatch on weighted categories" action for Rules engine when multiple rules need to trigger sequentially
  • Replaced URL by survey title in richlink webview on Android for Engage Surveys
VERSION 2023.09.19
Release Date: September 19, 2023
  • Allowed synchronization of received mentions with Twitter API v2
  • Improved error message when failing to send X (Twitter) DM for not verified accounts
VERSION 2023.09.18
Release Date: September 18, 2023
  • Improved language detection for words in French by increasing the number of characters
VERSION 2023.09.15
Release Date: September 15, 2023
  • Added partial completion feature for Engage Surveys
  • Set Translation Tab to "All strings" by default in Engage Surveys forms
  • Added approval threshold to agent permissions in Admin (beta)
  • Migrated to Twitter API v2 for Twitter Search channels
VERSION 2023.09.14
Release Date: September 14, 2023
  • Added option to remove the 15 days limitation on interaction rerouting (Beta)
VERSION 2023.09.13
Release Date: September 13, 2023
  • Added auto-suggested options when using "Order" keyword in Inbox view search bar
VERSION 2023.09.11
Release Date: September 11, 2023
  • Added support of richlinks for DialogFlow CX Virtual Agents
VERSION 2023.09.04
Release Date: September 4, 2023
  • Added support of Engage Survey richlinks for Channel SDK
VERSION 2023.09.01
Release Date: September 1, 2023
  • Added optional support of Business Hours for SLA indicators (Beta)
  • Added display of position/time in queue for Virtual Agents in Engage Messaging web livechat
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