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Release Notes > Engage Digital > September 2023

Release Notes

RingCentral Engage Digital | September 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

Version 2023.09.28

Release Date: September 28, 2023

Added account settings to start using API v2 endpoints for X (Twitter) - Beta

VERSION 2023.09.27

Release Date: September 27, 2023

Improved "Average first response time" statistic for conversation handover from virtual agent to human agent
Improved "Average first response time" statistic assignement to first agent segment for conversation handover
Improved "Average response time" statistic assignement to first agent segment for conversation handover
Improved message category tooltip display with 150% Windows scale
Improved WhatsApp synchronizer notifications when there are conversation costs

VERSION 2023.09.26

Release Date: September 26, 2023

Improved WhatsApp credit checking to take into account the free tier conversations balance
Added "delete for everyone" feature to allow end-users to delete their own messages in Engage Messaging
Added option to enable "delete for everyone" feature for Engage Messaging in Admin

VERSION 2023.09.25

Release Date: September 25, 2023

Added survey title display in mobile notifications when using the richlink webview for Engage Surveys
Improved initiating a conversation for SDK channels

VERSION 2023.09.22

Release Date: September 22, 2023

Added approval requested event to the Audit log
Added bypass_approval parameter to skip approval checks when sending via API
Improved column header design to allow display over several lines in Admin
Added support of English UK language for Engage Messaging

VERSION 2023.09.21

Release Date: September 21, 2023

Improved synchronization for Instagram to avoid importing duplicates

VERSION 2023.09.20

Release Date: September 20, 2023

Improved "Dispatch on weighted categories" action for Rules engine when multiple rules need to trigger sequentially
Replaced URL by survey title in richlink webview on Android for Engage Surveys

VERSION 2023.09.19

Release Date: September 19, 2023

Allowed synchronization of received mentions with Twitter API v2
Improved error message when failing to send X (Twitter) DM for not verified accounts

VERSION 2023.09.18

Release Date: September 18, 2023

Improved language detection for words in French by increasing the number of characters

VERSION 2023.09.15

Release Date: September 15, 2023

Added partial completion feature for Engage Surveys
Set Translation Tab to "All strings" by default in Engage Surveys forms
Added approval threshold to agent permissions in Admin (beta)
Migrated to Twitter API v2 for Twitter Search channels

VERSION 2023.09.14

Release Date: September 14, 2023

Added option to remove the 15 days limitation on interaction rerouting (Beta)

VERSION 2023.09.13

Release Date: September 13, 2023

Added auto-suggested options when using "Order" keyword in Inbox view search bar

VERSION 2023.09.11

Release Date: September 11, 2023

Added support of richlinks for DialogFlow CX Virtual Agents

VERSION 2023.09.04

Release Date: September 4, 2023

Added support of Engage Survey richlinks for Channel SDK

VERSION 2023.09.01

Release Date: September 1, 2023

Added optional support of Business Hours for SLA indicators (Beta)
Added display of position/time in queue for Virtual Agents in Engage Messaging web livechat

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