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Release Notes > Engage Digital
Release Notes

RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 2023.07.03, 2023.07.04, 2023.07.05, 2023.07.06, 2023.07.07, 2023.07.10, 2023.07.11, 2023.07.12, 2023.07.18, 2023.07.17, 2023.07.19, 2023.07.21, 2023.07.25, 2023.07.28, 2023.07.31
Release Date: For the month of July 2023

July Release Note summary


  • Renamed the survey_type value to engage_surveys in the Customer satisfaction export
  • In Engage Surveys, added the ability to set expiration time limit after surveys are first sent
  • Added read-only option for custom fields. Custom fields are now editable only via the API; agents can no longer edit them in the UI.
  • Added automatic removal of deleted roles, teams, or users in notification settings
  • Allowed both start conversation and middle conversation triggers for the same virtual agent
  • Added SMTP headers for API calls with the GET contents endpoint
  • Added search folders feature to existing folders API
  • Allowed display of WhatsApp credit in admin settings


  • Added support for richlink webview for Engage Surveys in Facebook Messenger
  • Allowed display of the comment icon after conversations are closed
  • Improved time and date display in Analytics for US English


  • Added dark mode support for supervision mode (Beta). This update affects:
    • Agent lists
    • Channel groups
    • The ability to observe agents’ screens
  • Improved display of virtual agent tasks
  • Improved display of agent status when updated via API call
Improved display of agent status when updated via API call


  • In the Analytics Dashboard, improved the Closed conversations/hours and Replies/hours features to exclude virtual agents from agent presence.

Various improvements

  • Added alphanumeric cases for Case Management
  • Added Facebook recommendations (Beta)
Version 2023.08.29 
Release Date: August 29, 2023
  • Added optional support of Business Hours for SLA indicators
  • Added support of Engage Surveys richlink webview for Instagram Messaging (mobile app only)
VERSION 2023.08.28
Release Date: August 28, 2023
  • Added "first message in thread" condition to Rules Engine
VERSION 2023.08.24
Release Date: August 24, 2023
  • Add default value with copy button for survey expiry template in Engage Surveys
VERSION 2023.08.23
Release Date: August 23, 2023
  • Improved size of photo taken by camera in Engage Messaging SDK app for Android
VERSION 2023.08.22
Release Date: August 22, 2023
  • Added support of Engage Surveys richlink webview for Twitter (Direct Messages)
  • Improved the list display of survey campaigns in Survey Usage filters
VERSION 2023.08.21
Release Date: August 21, 2023
  • Improved consistency for maximum allowed characters for Instagram Messaging
VERSION 2023.08.16
Release Date: August 16, 2023
  • Improved auto-scrolldown to the last message for threads in Inbox view
VERSION 2023.08.11
Release Date: August 11, 2023
  • Added a new dashboard to Advanced Analytics with the following: 
    • New metrics
    • Assigned Interactions
    • Accepted Interactions
    • Ignored Interactions
    • Responded Interactions
    • Refused Interactions
    • Deferred Interactions
    • SLA Interactions
    • Escalated Interactions
    • New Reports:
    • Interactions Overview
    • Interactions Distribution by Day
    • Interaction Distribution
    • Agent Login Time
    • Responded Interaction Details
VERSION 2023.08.04
Release Date: August 4, 2023
  • Changed display of time to a 12-hour format (AM/PM) and dates to mm/dd/yyyy format in Analytics, for users with English (US) interface language
  • Changed display of dates to mm/dd/yyyy format in Admin and Agent view for users with English (US) interface language
  • Added a new "ids" parameter to categories API to filter by ids
VERSION 2023.08.03
Release Date: August 3, 2023
  • Added new configuration error when WhatsApp allocation API legal terms not accepted
VERSION 2023.08.02
Release Date: August 2, 2023
  • Added rule creation for masking personally identifiable information from certain API calls
  • Improved display of a printed thread as PDF in Google Chrome, Microsoft Edge and Firefox 
  • Improved selection of hours for delayed sending in the compose message dialog
  • Improved display of conversation exports when exporting messages with line breaks
VERSION 2023.08.01
Release Date: August 1, 2023
  • Added support of structured messages for Engage Messaging outbound API
  • Allowed "Enter" button to open file explorer to add an attachment
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