Survey provider change
This June 2023 we are stopping our contract with our current Survey tool provider (Alchemer) and are inviting all concerned customers to migrate to our new, free and completely integrated CSAT offering. Stay tuned for more details soon!
LinkedIn Connector BETA
Contact your account manager if you want to be a part of any beta program.
Apple Messages for Business: Apple Pay default fields
We added Apple Pay as default fields in Apple Messages for Business. This allows the admin to set up a payment gateway.
Previously, if there was an issue fetching the video, the post was not imported.
Apple Messages for Business: iMessage default fields
We added iMessage default fields for Apple Messages for Business, to facilitate the configuration for admins to configure sending iMessages with Engage Digital.
Google My Business: Option to add locations automatically
We added a new setting in Google My Business channel settings. Users can now set if they want to add locations automatically. Previously, locations were added automatically without the option of turning it off.
Agent: Retrieve username for Instagram
Engage Digital will use the username of a user if the said user does not have a display name in Instagram. Previously, we displayed users with no name as “Anonymous.”
Agent: HEIC download support
Users can now download HEIC files. Previously, this was not supported.
Agent: Auto-scroll to last message in Folder mode
We added the option in the email channel settings that would allow admins to sort messages from newest to oldest. This means if you have a message thread that is long enough to have a scroll bar, once you enable the “Enable auto-scroll to last message in Folder mode” setting, users will automatically be directed to the last message.
Previously, users are directed to the top of the message thread.
Agent: SLA indicator in Inbox view (Beta)
We now have an SLA indicated in the Inbox view. This can be configured in the account settings.
Various improvements: Updated handling for Postmark inactive recipients error
Updated the handling of email sent to inactive recipients to be compatible with the updated message format for Postmark.