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> May 2021
May 2021 Release Highlights
RingCentral app desktop, Version 21.2.20 (Release: Mid-May)
Organizations split across multiple accounts can link accounts to allow extension-to-extension calling.
Advanced team administration (Open customer beta)
Admins can join private and public teams, reassign team admins, adjust team settings, and more.
RingCentral app mobile, Version 21.2.20 (Release: Mid-May)
: Change schedule meeting flow to allow user to invite without calendar
Create a calendar invite and include your meeting details all from within the app.
: Double confirmation when ending a meeting
You'll now be prompted twice to confirm you want to end a meeting for everyone in attendance.
RingCentral Rooms, Version 21.2.20 Mac (Release: Early May)
Voice commands enabled RingCentral Rooms
Limit RingCentral Room’s operation time on device
RingCentral Video, Version 21.2.10 (Release: Mid-May)
Extend scheduled meeting expiration date after each active session
RingCentral Rooms, Version 21.2.20 Android (Release: Mid-May)
Limit RingCentralRoom’s operation time on device
RINGCENTRAL PHONE APP
RingCentral Phone app desktop, Version 21.2.0 (Release: Mid-May)
Office Core, Version 21.2 (Release: Early May to June end)
Company Call Handling Redesign
Route company calls to different touch points without having to go through a complex setup process.
Search for users by their email address
Simplified addition of users
Choose user types, add and enable users in a single step to enhance efficiency.
Enterprise portal for federated accounts
Federated accounts management is an enterprise portal that allows administrators to provision, manage and search across multiple RingCentral account instances in a company.
Added Global Office countries; Greece, Estonia, Slovenia, and South Africa
Thailand dial plan
Yealink T33G for purchase in US, Canada, and UK
Poly Trio 8300 for purchase in US, Canada, and UK
Assisted Provisioning (for Germany & France)
Zero Touch Provisioning (ZTP) for more Poly models (for US, Canada, and UK customers)
Redirection & Provisioning Service (RPS) for Yealink (for US, Canada, and UK customers)
Cisco 7821, 8811
Assisted provisioning only
Call queue remote member management
Administrators, call queue managers & call queue members now have two status controls to increase speed of answering incoming calls while improving call queue productivity
Office Core, Version 21.2.2 (Release: May end to mid-July)
Call queue pickup
Allows calls waiting in a call queue to be picked up by pickup group members after being notified of the exceeded ‘alert’ time.
Group call pickup
Group pickup users receive notification when someone is calling a group member and can answer each other’s calls from their own device.
Analytics, Version 21.2.20 (Release: Mid-May)
Engage Digital, Version 21.2.3 (Release date: Early May)
Engage Voice, Version 21.2.2 (Release date: Mid-May)
Engage Digital, Version 21.2.4 (Release date: Mid-May)
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