Businesses must register their text usage by December 1, 2024, or outbound texts will be blocked.

Are you using the latest version of RingCentral? 
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes

May 2021 Release Highlights

Ringcentral app
  • RingCentral app desktop, Version 21.2.20 (Release: Mid-May)
  • Account federation
    • Organizations split across multiple accounts can link accounts to allow extension-to-extension calling.
  • Advanced team administration (Open customer beta)
    • Admins can join private and public teams, reassign team admins, adjust team settings, and more.
  • RingCentral app mobile, Version 21.2.20 (Release: Mid-May)
  • RingCentral Video: Change schedule meeting flow to allow user to invite without calendar
    • Create a calendar invite and include your meeting details all from within the app. 
  • RingCentral Video: Double confirmation when ending a meeting
    • You'll now be prompted twice to confirm you want to end a meeting for everyone in attendance. 
RINGCENTRAL VIDEO
  • RingCentral Rooms, Version 21.2.20 Mac (Release: Early May)
  • Voice commands enabled RingCentral Rooms
  • Limit RingCentral Room’s operation time on device
RingCentral Video, Version 21.2.10 (Release: Mid-May)
  • Extend scheduled meeting expiration date after each active session
RingCentral Rooms, Version 21.2.20 Android (Release: Mid-May)
  • Limit RingCentralRoom’s operation time on device
RINGCENTRAL PHONE APP
  • RingCentral Phone app desktop, Version 21.2.0 (Release: Mid-May)
RINGCENTRAL MVP
  • MVP Core, Version 21.2 (Release: Early May to June end)
Admin Portal
  • Company Call Handling Redesign
    • Route company calls to different touch points without having to go through a complex setup process.
  • Search for users by their email address
  • Simplified addition of users
    • Choose user types, add and enable users in a single step to enhance efficiency. 
  • Enterprise portal for federated accounts
    • Federated accounts management is an enterprise portal that allows administrators to provision, manage and search across multiple RingCentral account instances in a company.
Global
  • Added Global MVP countries; Greece, Estonia, Slovenia, and South Africa
  • Thailand dial plan
Phones
  • Yealink T33G for purchase in US, Canada, and UK
  • Poly Trio 8300 for purchase in US, Canada, and UK
    • Assisted Provisioning (for Germany & France)
  • Zero Touch Provisioning (ZTP) for more Poly models (for US, Canada, and UK customers)
  • Redirection & Provisioning Service (RPS) for Yealink (for US, Canada, and UK customers)
  • Cisco 7821, 8811
    • Assisted provisioning only 
Call Handling
  • Call queue remote member management
    • Administrators, call queue managers & call queue members now have two status controls to increase speed of answering incoming calls while improving call queue productivity
MVP Core, Version 21.2.2 (Release: May end to mid-July)
Phones
  • Call queue pickup
    • Allows calls waiting in a call queue to be picked up by pickup group members after being notified of the exceeded ‘alert’ time.
  • Group call pickup
    • Group pickup users receive notification when someone is calling a group member and can answer each other’s calls from their own device.
MVP ANALYTICS
  • Analytics, Version 21.2.20 (Release: Mid-May)
ENGAGE
  • Engage Digital, Version 21.2.3 (Release date: Early May)
Engage Voice, Version 21.2.2 (Release date: Mid-May)
Engage Digital, Version 21.2.4 (Release date: Mid-May)
Archive
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.