1. Navigate to Routing > Advanced settings > Requeue shortcuts via the left-hand navigation bar
2. Hover over the requeue shortcut group and click the More icon at the far right
3. Select Add Requeue Shortcut to open the Requeue Shortcut modal window
4. Provide or select a rank number from the Rank number field
5. Provide a name for your requeue shortcut via the Name field (required)
6. Select a queue from the Queue dropdown menu (required)
7. Select a skill from the Skill dropdown menu (optional)
8. Repeat steps 3 to 7 to add more requeue shortcuts
9. Click the Save button at the bottom right to save your changes