Our integration capabilities include a completely open API designed to support simplified integrations at multiple points, including leading computer telephony, IVR, CRM, and workforce management. Built to integrate with the systems and applications you're already using, our platform allows you to keep and easily access the systems your team is already familiar with.
We also offer a CTI toolkit, allowing you to build any custom integrations required. Our web service options play a big part in that. A web service is simply a back-end process that allows a program to talk to a web page (eliminating the need to use your browser to open a web page).
We’ve made our web services accessible in various places throughout the platform. They can be called on from inside of an agent script, via a disposition, from within an IVR workflow, and via inbound queue events. From any of these locations, you have the flexibility to dispatch web service requests based on dynamic events happening in your contact center.