Use a Trio 8500 or 8800 conference room phone as the Meetings Room controller, offering the ability to consolidate room hardware and the associated cables.
We’ve expanded our partnership with Zendesk in this release. Let RingCentral for Zendesk streamline your help desk workflows, boost agent productivity, and improve the quality of interactions you have with your customers.
Microsoft Dynamics beta
RingCentral for Microsoft Dynamics v2.0 will support official CIF (Channel Integration Framework) provided by Microsoft Dynamics and an improved user experience.
This release will offer the ability to schedule a recurring meeting and see every occurrence of this recurring meeting in the Upcoming meetings list.
Microsoft Teams beta
This release will allow the ability to start and join RingCentral video and conference meetings from within direct, group, and team chats on MS Teams desktop and web version of MS Teams.
Adoption & usage enhancements
The report offers usage data in a searchable, user-level table. Admins can now also download the report to help with any adoption programs they might be running.
Live Reports enhancements
A ringing status has been added to Queue Monitor and Agents Count widgets under Live Reports. This offers queue supervisors added granularity on each step of a call in a queue.
Updated navigation in Admin Portal
More streamlined navigation and improved table usability.
Profile phone number display
Select what number users will see displayed on their profile, whether it’s a main number with extension or direct number.
Site number as caller ID
Customers who have distributed locations will be able to set local site number as the outbound caller ID and apply it to multiple users using Templates.
Consistent number type
Number type as shown in the online Admin Portal will be redefined to be consistent with different endpoints.
Prevent onboarding notifications
Onboard new users without them receiving notifications, if you wish to roll out in phases, or to provide your own onboarding communications.
New presence templates within the admin portal will allow admins to use template functionality to manage their user’s presence.
CALL HANDLING AND LOGGING UPDATES
Consolidated fax reporting
A call log enhancement will now show a consolidated incoming faxes. Incoming faxes received from the same phone number, within a configurable time frame, will be grouped together as a single record making it easy to see related faxes.
IVN calling rates
Inbound rates for IVN local and toll-free numbers will be visible to admins in the online Admin Portal.
Local India conference numbers
Local India numbers for premium conferencing/meetings available for purchase, instead of toll free numbers, lowering overall costs.
Lowered IVN & PPM rates
Lowered IVN prices and price per minutes (PPM) for certain regions.
Global number ordering
Self-serve order Global Office and IVN numbers for agent-assisted countries through the online Admin Portal.