RingCentral MVP Core, Version 22.4 (Release: November 3 to December 6, 2022)
Admin
Bulk users upload: Provides better usability through enhanced templates, file upload process, and error handling.
Park Location key: Now added to phones automatically when members are added to the Park Location group.
Redundant Audio Codec (REC): Calls placed or received on RingCentral App Desktop & Mobile clients will now use the RED codec.
DID upgrade: Account admins can now directly upgrade a Direct Inward Dialing (DID) number of a user to a full MVP Digital Licence (DL) license.
Customer Service Records (CSR): North American customers can download CSRs to help facilitate number porting.
Mobile number substitute caller ID: To enable this functionality, customers must request this and provide documentation for the mobile number to be used.
Call Handling
Multi-site accounts: Incoming calls can be routed directly without going through an IVR menu.
Forward all company calls (FACC):
Single-site accounts: Administrative controls are extended to the RingCentral mobile application, and adding a banner across end points to indicate when forwarding is turned on.
Multi-site accounts: The FACC feature is being added within the Admin Portal
Delegate Line enhancements for Poly VVX x50 phones:
New custom key layout options allow the user to specify their preferred order of keys on their phones, including delegate lines.
Users can share delegate line numbers as their Caller ID.
The maximum number of delegates has increased from 10 to 16.
Global
Bring your own carrier (BYOC): Added Honduras to the list of supported countries.
Hardware Devices
Custom config support for Mitel phones: A dozen features can be configured on Mitel models 6867, 6869, and 6873.
Server based features: Support for call log sync, personal contacts, DND sync, and visual voicemail are supported for Mitel 6920, 6930, and 6940 phone models.
Phone models added with support for Zero Touch Provisioning and assisted provisioning (in US, Canada, and United Kingdom):
Mitel 6920W, 6930W, 6940W.
Poly Edge E220, E320, E350, E450, and E550.
MVP Core, Version 22.4.1
Release Dates: November 14 through December 14, 2022
Bug fixes
MVP Core, Version 22.4.2
Release Dates: November 29 through December 22, 2022
Admin
SMS log download: Now down asynchronously to prevent partial data due to API timeout.
Email to fax (E2F) email address compliance
Call Handling
Smart dial plan routing: Adds a new layer of digit processing intelligence to detect if a call may be a valid internal extension, or external number.
Ring all coworker’s apps: Users can select all apps (mobile, desktop, phone desktop) to ring when adding a coworker to a user’s ring list. This is available in Open Beta.
Hardware Devices
Custom key layout: Users can configure and customize their phone key layouts for Mitel 6867, 6869, and 6873 phones.
Phone models added for purchase, Zero Touch Provisioning, and assisted provisioning support:
Mitel 6905, 6910, 6970 available in North America.
Mitel 6920W, 6930W, 6940W available in US, Canada, and UK.
Poly Edge E220, E320, E350, E450, and E550 available in North America.
Poly Rove DECT 30, Rove DECT 40, VVX D230 DECT added for Europe and Australia.
Yealink CP925, CP965 and W79P DECT added for Europe and Australia.
Phone models added with assisted provisioning support:
Mitel IP485G, IP480, & IP480G available for US, Canada, UK, and Australia.
Mitel 6920W, 6930W, 6940W available in Europe and Australia.
Poly VVX D230 DECT available in Europe and Australia.
Yealink W69P DECT, and VP59 available in Europe and Australia.
RINGCENTRAL Rooms
RingCentral Rooms (Mac/Android/Windows), Version 22.4.20 (Release: November 16, 2022)
Performance improvements and bug fixes
RINGCENTRAL Phone Desktop
RingCentral Phone Desktop, Version 22.4 (Release: November 3 to December 6, 2022)
Added support for macOS 13 Ventura
Added support for Fax controls
Added support for El Salvador and Paraguay (BYOC)
Improved performance for both Citrix and VMware
Added the ability to automatically adjust microphone settings for Citrix and VMware (plugin update required)
Added a setting to optionally require participants to press 1 before they join a Dynamic conference