Are you using the latest version of RingCentral?
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes > RingCX > July 2026

Release Notes

RingCX | July 2026

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 26.3.10

Release date: July 2026

What’s New

This is the July Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

July Release Notes summary

Features

RCX Core

Admins can now enable a hold timer that appears on the dialpad so you can see how long a customer has been on hold. The timer is highlighted, and the agent receives a popup once it exceeds the agent hold threshold.
Callers waiting in a RingCX queue now hear their position announced in the correct, localized language that is set in the account settings.
RingCX admins can now disable a user’s RingCX login while keeping their RingEX account active.
Outbound campaigns now support real-time alerts on the Voicemail Left disposition.
RingSense has now been renamed to RingWEM.

Analytics

Reports and Dashboards

Queue Performance report - improved consistency.
Essentials reports - improved naming, standardized metrics usage and formatting, and expanded the report list.

Attributes and Metrics

Updated Queue Inbound metric
Updated Queue Inbound Callback Interaction metric
Updated Queue Inbound RNA metric
Interaction metric
Abandoned Interaction metric
Updated Queue Inbound Interaction Passthrough metric
Updated Queue Inbound Other Interaction metric
Updated Queue Inbound Callback Interaction metric