Improves navigation across applications (Agents, Analytics, and Admin). Whereas Agents had to log out and log in again to switch from Agent to Admin profile, Agents can now switch directly within the Agent App.
Admin UI | New Way to Create Groups
More intuitive way to create agent groups and add agents to them.
Create New Agent Group
Add New Agent Group
Admin UI | New Way to Delete Groups with Children
Improves usability by allowing Admins to move agents to different groups prior to the deletion of a group.
Delete Agent Group
Move Agents to Different Groups
The 20.2.3 Release includes various improvements, including bug fixes, IntelliDial hardening, and performance of Engage Voice software.