Leverage RingCentral Office credentials (email and password) to log in to Engage Voice (Agents and Admins). For users with dual persona (Agent and Admins), offer a choice for which persona they wish to use to log in.
Increase usability for all users by consolidating a single set of credentials, and simplifying administration of credentials for Admins.
Consistent URL for all users
Utilize a single, consistent URL for all users within the organization (Agents or Admin) to log in. Offering users with dual persona the choice of whether they want to log in as an Agent or as an Admin.
Simplify the login process, and improve usability
User Import and Linking
Enable Admins to search and import RingCentral Office users as Agents in Engage Voice.
Guided import process with bulk operation allows Admins to keep information consistent and eliminate errors.
Simplify management of agents, and save Admins time when adding new Agents to Engage Voice.
Self-service phone number procurement and import to Engage Voice
Select and purchase 800 and local numbers online using RingCentral Office and automatically activate them for use with Engage Voice. Enable Admins to import phone numbers to Engage Voice, assign them and make use of them immediately.
Save time and simplify the process for Admins.
Agents with RingCentral devices
Allow Agents to take Engage Voice calls on all supported RingCentral Office devices. During login, agents can select the “Use my RingCentral Office extension” option to automatically recognize the extension, enabling agents to use any of their RingCentral supported hard phone or softphone devices to receive and place Engage Voice calls.
Improve usability during login.
Engage Voice is now carried by the highly redundant RingCentral network.
Increase redundancy on both the customer and the agent leg, improving voice quality when the agent is connected to the customer.