Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you.

ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you.

ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

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Release Notes > RingEX Core > December 2024

Release Notes

RingEX Core | December 2024

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

Version 24.4.3

Release dates: December 12, 2024 - February 5, 2025

Call Handling

Call queue and site call handling templates allow admins to create custom rules in bulk for updating incoming call routing during company holidays and special events.

Global

Emergency address verification improvements for the UK: Informatica is used to validate the input address before accepting and saving the information.

Version 24.4.2

Release dates: December 3, 2024 - January 10, 2025

Admin

We have introduced KYC (know your customer) to non-RC UK brands.
Admins can now copy caller ID settings in copy and assign flow
When the account is utilizing sites and the new user is assigned to a role that supports role domains, when user admins who do not have the Roles permission.
- Create new users or copy and assign users, the role domain for the new user will default to match the new user's site.
- Reset and assign extensions, they will have the option of retaining the current role and role domain assignment for the extension, or resetting the role to be the account default role and the role domain to the new assigned user's site.
Nomadic 911 Support on Mitel 6900, 6900w, & 6800 series phones

Call Handling

Agents in a call queue can be configured to receive multiple calls (1-5) concurrently. Agents can also be configured to receive a queue call while on a direct in/outbound call.
Smart Automatic Call Recording Notifications determines when to play a recording announcement based on the area code/number dialed.
Enable automatic and on-demand recording settings to be configured differently per site location
Emergency Call Queue optional announcement played to callers when maximum wait time expires and the caller is routed to a 911 Operator call center.
Admins can now configure which agents can have the ability to turn on/off Accept Queue Calls toggle.
PCI Pal integration to offer secure payment solutions for contact centers and business collecting payments information over the phone.

Global

Dial-Plans and BYOC available in the following countries:
- Cayman Islands
- Jamaica
- Barbados
- Guam
SNOM M500 and Avaya J129 is certified for assisted provisioning, SNOM M500 is also certified as Multi-User Configurable Device
Ability to Restrict Apps and ServiceWeb based on their GeoIP/IP

Security

Administrators can enforce multi-factor authentication (MFA) using authenticator app for specific roles.

Version 24.4.1

Release dates: October 14, 2024 - December 13, 2024

Call Handling

Multi-channel recording support: Customer now has capability to download recording in multi-channel format