On November 30th, 11:00 PM to December 1st, 04:00 AM PT, we will conduct a planned disaster recovery test on the RingCentral Events service, which may result in up to 1 hour of downtime. We apologize for any inconvenience and appreciate your understanding as we work to enhance our system's resilience.
Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.
Version 24.3.2
Release dates: August 29 to September 20, 2024
Global
Dial-Plans and BYOC available in the following countries:
Morocco
Trinidad and Tobago
Full support (merchandisable):
Yealink T34W - Available for all global countries
BYOD with assisted provisioning (non-merchandisable):
SNOM M500 - Available for all global countries - New - Multi-User Configuration
Yealink W76P and W79P - Available for all global countries - New - Multi-User Configuration"
In all flows where the user has the opportunity to provide their emergency service address for the UK, Informatica service will now be used to validate the input address before accepting and saving the information
Support sending of the user's emergency address information for pBYOC numbers to the PSAP for 911 calls where RC carries the call to the Emergency Service
Admin
Admins now have the ability to prevent the use of site numbers as caller ID for each user on the account using caller ID restriction settings in Admin Portal
Version 24.3
Release dates: August 1 to September 10, 2024
Admin
Admins now have the ability to retrieve Purchased and Included calls via call log download/delivery settings.
Admins now have self-serve access to the Windows Desktop msi file in Admin Portal.
System will now hide 988 call logs from ServiceWeb (Admin Portal) in US/Canada due to the sensitive nature of 988 short code (Suicide & Crisis Lifeline)
Call Handling
When someone answers an incoming call that is simultaneously ringing multiple endpoints and coworkers, other persons see ‘Answered Elsewhere’.
Additional commonly called UK short codes are now available:
195 (Directory Enquiries for people with disabilities)
105 (National Power Outages)
159 (Suspected Bank Fraud Line)
Global
In ServiceWeb, administrators can now enable or disable Special Rate numbers in the UK and EU
Hardware and Firmware
Following headsets are available for purchase or rental subscription via DaaS in Admin Portal in US
Jabra Engage 65
Poly Blackwire 5220
Poly EncorePro 725
Jabra Biz 1500
Jabra Biz 2300
Jabra Engage 50
Poly Blackwire 3320
Poly EncorePro 715
Certify and make available for purchase Yealink T34W
Support multi-user config for Yealink W76P & W79P - BYOD/Assisted Provisioning only.
Committed features: Corporate Directory, Park Location, Outbound Paging
Increase the default Time-to-Dial for ATAs from 3 seconds to 5 seconds for the following device models:
Cisco ATA191/192, Poly OBi302
Certification of latest SNOM firmware 10.1.175.10 for the following models
SNOM D715 Desk Telephone
SNOM D717 Desk Telephone
SNOM D725 Desk Telephone
SNOM D735 Desk Telephone
SNOM D785 Desk Telephone
Certification of Avaya firmware 4.1.4 for the J100 series
Certification of Yealink firmware 108.86.25.14 for th T4U series (T43U/T46U/T68U)