2. Add users in Voice Admin:
a. Log in to Engage and click Voice Admin.
b. Go to Users > Agents via the left-hand navigation bar.
i. If you have already created Engage Voice profiles for your users,
synchronize their RingEX accounts with their profiles.
See
Syncing users from RingEX for instructions.
ii. If you have not yet created Engage Voice profiles for your users, import
the RingEX accounts you created. See Importing users from
RingEX for instructions.