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Release Notes

RingCentral Engage Digital | May 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 23.05.31
Release Date: May 31, 2023
  • Allowed migrated image picker questions as main question for Engage Surveys
VERSION 23.05.25
Release Date: May 25, 2023
  • Added Virtual Agent filter in "Conversations by category" report in Analytics (Beta)
  • Added Virtual Agent filter in "Messages activity" report in Analytics (Beta)
  • Added Virtual Agent filter in "Conversations activity" report in Analytics (Beta)
  • Added the Virtual Agent icon next to Virtual Agent names in messages for Folder mode and Task mode. (Beta)
VERSION 23.05.24
Release Date: May 24, 2023
  • Added handover feature from an agent to a Virtual Agent (Beta)
  • Improved the support of attachments for logos in Engage Surveys
  • Added Virtual Agent filter in "First contact resolution" report in Analytics (Beta)
  • Allowed image size attributes for rating and radiogroup questions in Engage Surveys
VERSION 23.05.22
Release Date: May 22, 2023
  • Added Virtual Agent filters in Analytics (Beta):
    • in "Messages by privacy" report
    • in "Messages by type of contribution" report
    • in "Messages by day" report
  • Added the Virtual Agent icon next to Virtual Agent names in select filters. (Beta)
VERSION 23.05.17
Release Date: May 17, 2023
  • Added Virtual Agent filters in Analytics (Beta) :
    • in "Messages by channel" report
    • in "Messages by type of participant" report
    • in "Messages per hour" report
    • in "Messages by language" report
VERSION 23.05.16
Release Date: May 16, 2023
  • Improved the display of rating labels for a single-line radiogroup question in Engage Surveys
  • Allowed customization of star rating style and color in Engage Surveys
VERSION 23.05.12
Release Date: May 12, 2023
  • Added display of case number in thread title
VERSION 23.05.10
Release Date: May 10, 2023
  • Added display of an alert when reaching tags limit in Instagram
VERSION 23.05.09
Release Date: May 9, 2023
  • Released 30 minutes frequency for automated exports (General Availability)
  • Viber: Added in_reply_to_author_id for customer messages in Messages export
VERSION 23.05.04
Release Date: May 4, 2023
  • Improved display of "replying to" in compose form
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