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Release Notes > Engage Digital > May 2023

Release Notes

RingCentral Engage Digital | May 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

Version 23.05.31

Release Date: May 31, 2023

Allowed migrated image picker questions as main question for Engage Surveys

VERSION 23.05.25

Release Date: May 25, 2023

Added Virtual Agent filter in "Conversations by category" report in Analytics (Beta)
Added Virtual Agent filter in "Messages activity" report in Analytics (Beta)
Added Virtual Agent filter in "Conversations activity" report in Analytics (Beta)
Added the Virtual Agent icon next to Virtual Agent names in messages for Folder mode and Task mode. (Beta)

VERSION 23.05.24

Release Date: May 24, 2023

Added handover feature from an agent to a Virtual Agent (Beta)
Improved the support of attachments for logos in Engage Surveys
Added Virtual Agent filter in "First contact resolution" report in Analytics (Beta)
Allowed image size attributes for rating and radiogroup questions in Engage Surveys

VERSION 23.05.22

Release Date: May 22, 2023

Added Virtual Agent filters in Analytics (Beta):
- in "Messages by privacy" report
- in "Messages by type of contribution" report
- in "Messages by day" report
Added the Virtual Agent icon next to Virtual Agent names in select filters. (Beta)

VERSION 23.05.17

Release Date: May 17, 2023

Added Virtual Agent filters in Analytics (Beta) :
- in "Messages by channel" report
- in "Messages by type of participant" report
- in "Messages per hour" report
- in "Messages by language" report

VERSION 23.05.16

Release Date: May 16, 2023

Improved the display of rating labels for a single-line radiogroup question in Engage Surveys
Allowed customization of star rating style and color in Engage Surveys

VERSION 23.05.12

Release Date: May 12, 2023