Release Notes

RingCentral Engage Digital | April 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 23.04.28
Release Date: April 28, 2023
  • Added display of eligible bot while re-assigning an intervention.
  • Allowed real time update for thread categories
  • Released Engage Surveys (General Availability)
VERSION 23.04.26
Release Date: April 26, 2023
  • Added display of eligible bot in task transfer. 
VERSION 23.04.25
Release Date: April 25, 2023
  • Added custom notification restrictions to exclude bots.
  • Allowed bot deactivation when there still an open intervention.
VERSION 23.04.24
Release Date: April 24, 2023
  • Added signature replacement in HTML Mode.
VERSION 23.04.20
Release Date: April 20, 2023
  • Improved and reordered toolbox for Engage Surveys forms
  • Added Estimated wait time event for Channel SDK
VERSION 23.04.19
Release Date: April 19, 2023
  • Added export notification type to the new email notification alerts
VERSION 23.04.04
Release Date: April 4, 2023
  • Released SLA indicators for Customer & Agent perspective (General Availability)
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