Fig 1. Agent can ‘anonymize’ the content of a message
Fig 2. This is an example of a message that has been anonymized.
Fig 1 - The customer can share their location with the agent
Fig 1 - The Title Message is not visible
Fig 2 - The Title Message’s position is always on top and the customer has an option to dismiss it.
Fig 1. Before - the agent’s name is not displayed
Fig 2. After - the agent’s name is now displayed