In the Agent Access configuration page, you’ll find a table of all available agents assigned to your queue. This list is separated by agent groups, and you can expand or collapse each group to view all agents in that group. At the top of the page, you’ll find a search bar that you can use to find the agent you wish to assign to your queue.
You can also use the Show All Agents button beside the search bar to view all agents added to that account. Alternatively, if you only want to view the agents assigned to that queue, select the Show Assigned Agents button.
To assign an agent to a queue, follow these steps: