Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
VERSION 25.03.27
Release date: March 27, 2025
Added segment-based support for Surveys (Beta). This allows more precision when tracking the owner of the conversation at the time of sending the survey, instead of assigning it to the last agent.
VERSION 25.03.26
Release date: March 26, 2025
Released new search keywords "Initiated by me" and "Initiated by" for Admin and Agent.
VERSION 25.03.24
Release date: March 24, 2025
Added chatbot avatar support to Intelligent Virtual Agent for Engage Messaging.
VERSION 25.03.19
Release date: March 19, 2025
Added screenname field on identities imported from a file in Admin.
VERSION 25.03.17
Release date: March 17, 2025
Released a new X/Twitter channel setting that allows you to configure a longer tweet length for premium accounts. Use this setting only on your channels connected to premium X accounts.
Added a channel setting that allows you to initiate messages to new identity in Channel SDK (Beta).
Added support of pre-chat forms for Engage Messaging mobile SDK app for iOS.
New "Display the last thread message in Inbox mode" account setting. For all channels except email, admins can use this setting to display the last message in the thread instead of the first.
VERSION 25.03.13
Release date: March 13, 2025
Improved the agent UI to avoid a second compose window when a second client message arrives.
VERSION 25.03.11
Release date: March 11, 2025
Added the ability to send embedded images to Microsoft Teams.
VERSION 25.03.10
Release date: March 10, 2025
Added new search keywords: Draft_created_by and draft_created_by_me as part of Drafts (Beta).
Added support for survey sending on completing Intelligent Virtual Agent conversations when Smart Conversation Close is activated.
VERSION 25.03.06
Release date: March 6, 2025
Added a "Restricted to users" filter to Inboxes in Admin.
Migrated all beta customers to v2 version of pre-chat forms.
Updated the list of channels that support surveys.
VERSION 25.03.05
Release date: March 5, 2025
The following features have been released for Meta:
Private replies for Facebook and Instagram
Creative ads for Facebook
Ads and Mentions for Instagram"
VERSION 25.03.03
Release date: March 3, 2025
Added the ability to show the pre-chat form when clicking on the new conversation button in Engage Messaging.