Release Notes > Engage Digital
Release Notes

RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 23.01.13
Release Date: January 13, 2023
  • Added channel groups options to status filter for Agent Supervision V2 (Beta)
VERSION 23.01.12
Release Date: January 12, 2023
  • Added "Last modified" column for Engage Survey forms
VERSION 23.01.11
Release Date: January 11, 2023
  • Improved UX for last client message when using Reply assistant
VERSION 23.01.10
Release Date: January 10, 2023
  • Added engine rule condition for number of followers on Instagram
  • Released Identity management: 
    • Added Bulk-import email identities (Admin)
    • Added new filters on identity page (Admin) 
    • Added an option to exclude identity from auto-suggest (Agent)
  • Added threshold setting for SLA Indicators in channels and channel groups
  • Released Agent Supervision V2 (Beta)
VERSION 23.01.09
Release Date: January 9, 2023
  • Auto-complete interactions now use Smart Conversation Close sending delay
VERSION 23.01.03
Release Date: January 3, 2023
  • Added option to auto-open survey in webview
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