Release Notes > Highlights
Release Notes

November 2020 Release Highlights

Applications
RingCentral app mobile and desktop, Version 20.4.20 (Release date: 11/12/2020)
  • React with emojis
    • Emoji reactions allow the user a broader set of emoji-based options to react to a post on the desktop and mobile apps than just the “like” thumbs up emoji the apps had previously.
  • Improved guest control
    • The account admin can change the account wide guest control settings to control the ability of account users to invite external users as guests or being invited by external users.
  • Text formatting toolbar
    • Users can edit and format team messages to look the way they want by using the rich text editor.
  • Edit and sync user profile
    • Allows users to easily synchronize their updated profile information with all RingCentral apps.
RingCentral app desktop, Version 20.4.20 (Release date: 11/12/2020)
  • Team events calendar view
    • View, sort and filter through all events in a single place in the view of a calendar by day, week and month.
  • Message data export
    • Allows account admins to request exports of the account’s entire message history, and adds new ability to export the message history of a specific user or team. 
Archive
RINGCENTRAL OFFICE
Administrative (being released starting in November, by account)
  • Reset a User
    • Account administrators have the ability to reset a former user (extension) settings and assign to a new user in the Admin Portal.
  • Primary Number
    • Users can set a direct number as a their primary number in the Admin Portal.
  • Directed Call Pickup
    • Administrators can set and manage call pickup permissions for multiple users together. Pickup group users can then answer each other’s calls from their own device.
  • Telco Relay Service calling 711
    • Hearing-impaired users are now able to reach state Telecommunications Relay Services (TRS) by calling 711 from any endpoint with a US or Canada digital line assigned. A new TTY Softphone has also been added to the RingCentral App Gallery.
  • New phones for purchase
    • - Yealink T57W has been added for US and Canadina sales.
    • - These Unify phone models will be available to all RingCentral customers; CP100, CP200, CP400 +1KEM, CP600+1KEM, CP600+2KEM.
    • - Poly VVX devices will automatically adjust to the daylight saving time and display correct date/time.
Global (being released starting in November, by account)
  • Language localization: Dutch & Korean
    • Dutch & Korean language localization is available for desk phones (Cisco, Polycom, and Yealink), the RingCentral Phone desktop app, RingCentral desktop app, RingCentral mobile app, and for online account settings. 
RINGCENTRAL ENGAGE VOICE
Version 20.4.1 (Release date: 11/15/2020)
  • Visual notification for call disposition
    • Provides a visual notification in the form of top hat for pending call dispositions. Also additional growl notification to end call on Agent console. Learn more.
  • Simplified Login URL
    • Simplified engage.ringcentral.com URL now available for all customers, legacy and green field. Learn more.
© 1999-2020 RingCentral, Inc. All rights reserved.
Close X

Welcome to your all new account experience: MyRingCentral!

Let's go!
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.