Administrative (being released starting in November, by account)
Reset a User
Account administrators have the ability to reset a former user (extension) settings and assign to a new user in the Admin Portal.
Users can set a direct number as a their primary number in the Admin Portal.
Directed Call Pickup
Administrators can set and manage call pickup permissions for multiple users together. Pickup group users can then answer each other’s calls from their own device.
Telco Relay Service calling 711
Hearing-impaired users are now able to reach state Telecommunications Relay Services (TRS) by calling 711 from any endpoint with a US or Canada digital line assigned. A new TTY Softphone has also been added to the RingCentral App Gallery.
New phones for purchase
- Yealink T57W has been added for US and Canadina sales.
- These Unify phone models will be available to all RingCentral customers; CP100, CP200, CP400 +1KEM, CP600+1KEM, CP600+2KEM.
- Poly VVX devices will automatically adjust to the daylight saving time and display correct date/time.
Global (being released starting in November, by account)
Language localization: Dutch & Korean
Dutch & Korean language localization is available for desk phones (Cisco, Polycom, and Yealink), the RingCentral Phone desktop app, RingCentral desktop app, RingCentral mobile app, and for online account settings.
RINGCENTRAL ENGAGE VOICE
Version 20.4.1 (Release date: 11/15/2020)
Visual notification for call disposition
Provides a visual notification in the form of top hat for pending call dispositions. Also additional growl notification to end call on Agent console. Learn more.
Simplified Login URL.
Simplified engage.ringcentral.com URL now available for all customers, legacy and green field. Learn more.