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Release Notes > Highlights

Release Notes

July 2024 Release Highlights

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RingCentral Events

Release date: July 3, 2024

  • Country field and updated form fields: You can now add a country field into your registration form for any event. The country field is a dropdown of all countries in the world, in which a registrant can select from when they are registering for your event. In addition, we have added section headers and descriptions for all form fields, including improved usability and naming to reflect industry standards.
  • Domain restriction: You can now set up permit/block lists for your events by entering a set of comma-separated domains in the new Settings section under the Landing Page tab of your dashboard. If a domain is blocked, a user who tries to register with that domain will be told the event is restricted. If a domain is permitted, it will restrict your event to only allowing users with that domain to be able to register. 
  • Registration dashboard improvements: We’ve made various enhancements to simplify and improve the registration experience for organizers. These include the following:
    • Event Overview changes: We have standardized the look and feel of the Event Overview page and updated the quick set-up checklists to match the event type that you have selected.
  • Navigation and settings changes:
    • Landing Page: Includes a new Settings section that houses all settings (with a new look and feel) from the previous Additional Settings tab that has now been removed.
    • Registration Form: Same as before
    • Tickets: Same as before
    • Registrants: Moved from the previous People tab (which has now been removed).
    • Magic Link Invites: Moved from the previous People tab (which has now been removed)
  • Automatic syncing of speakers, sponsors, expo booths, schedules: Instead of editing on your registration pages directly, these will now be managed in the respective tabs of the organizer dashboard and any changes will automatically sync to your registration pages. 
  • Reorder speakers, sponsors, expo booths: Set a priority number to determine the order your items display on your registration pages.
  • Assign sponsor tiers: Assign tiers to sponsors in the Sponsors tab directly instead of your respective registration pages.
  • Update Custom Form Field Answers (via CSV Upload): Event organizers can now enjoy the flexibility and efficiency of updating all their custom form field answers in bulk. This powerful addition streamlines event management and ensures your data is always up-to-date. Please note that basic attendee information (first-last name, email and Ticket type) will not be updated in bulk with CSV uploads

Engagement

  • Mode selection on Attendee App (Hybrid Tickets): Upon entering the related event in the Attendee App for the first time, you'll be asked to specify your attendance type: In-Person or Virtually. Based on your selection, the app will adapt to provide the most relevant features for you.
    • In-Person Attendees: No more live streaming clutter. You'll have all the event details at your fingertips without the streaming distraction.
    • Virtual Attendees: Enjoy uninterrupted live streaming alongside all the interactive features. All other session features like Session description, Speakers Chat, Q&A, Polls will be still available for In-person attendees, same as for Virtual attendees.
  • Attendee Engagement score: The Attendee Engagement Score is an easy way to identify the most engaged attendees during your event. The Engagement Score is a proprietary formula calculated from 20+ data points, and allows for comparison inside an event. The maximum score is 100 and the minimum score is 0 (for no-show registrants).
  • Attendee confetti: Attendees will be able to send confetti when watching Sessions. These can be turned off in Moderated Sessions, if the Moderators and Admins prefer not to use them. Confetti reactions are considered attendee engagement and will be tracked and made available to customers in the existing and future analytics that track engagement.

RingCX for HubSpot    

Version 24.2.3 (Release date: July 5, 2024)

  • Support inbound voice and manual outbound (including click-to-dial) with scripts 
  • Support call-back and three outbound dialers (preview, predictive, progressive) 
  • Support inbound digital in My messages including SMS/ email/ web chat/ Facebook/ Twitter /Instagram/ WhatsApp channels 
  • Support Contact matching/ searching/ linking to existing HubSpot records 
  • Log the ended voice and digital, including AI summary to HubSpot as call logs or notes/ communications 
  • Localization for RingCX for HubSpot

RingCX for Salesforce

Version 24.2.3, Salesforce version number 1.10 (Release date: July 5, 2024)

Improvements

  • Change the "X matches" label from blue to gray when the Name or Related to fields is clicked
  • Optimize the script page in the outbound Campaign
  • Improve the responsiveness of the agent script

Bug fixes

  • Fix some known bugs in the script and 2nd iframe

RingCX for Zendesk

Version 24.2.3 (ZD 24.2.3 - 54) (Release date: July 5, 2024)

Improvement

  • Change the "X matches" label from blue to gray when the Ticket is clicked
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