A new, shorter token has been introduced for web services, making it easier for customers to configure campaigns with stereo recording enabled. This is an addition to the API, there will be no impact for customers already using the recording API.
Last Agent Routing
Enable Last Agent Routing so that the call will be routed to the last agent who worked with this caller for better continuity and customer experience.
New Billing Analytics
For users who need access to detailed billing information, we have a new billing dashboard available with the following data. Please reach out to your Engage Voice admin to get access.
1 - Billing Period Summary: This section provides the billing period summary for the selected billing period(s) on the main account level:
Information about the package used in a particular billing period.
List, and quantity of prepaid package’s licenses.
List, and, in case of a closed billing period, quantity of postpaid licenses.
2 - Usage Summary:This section provides the usage summary aggregated on main account level, or sliced by account where applicable. You can click on the values in the table to view the daily usage summary.
3 - Usage Details: This section provides usage details sliced by DNIS for applicable categories. You can click on the values in the table to view the daily usage details.
The 21.1.2 Release includes various improvements, including bug fixes and performance of Engage Voice software.