Release Notes

RingCentral Engage Voice

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Voice.
VERSION 20.4.3
Release Date: 11/23/2020
What's New
These are the 20.4.3 Release Notes. This release includes previously announced feature updates from November. We may provide updates on features and enhancements for Engage Voice products as we get closer to the roll out date. 
RingCentral may update these Release Notes to document additional resolved and known issues.
This is the 20.4.3 Release Note.
The following features are being released as part of 20.4.3 using the URLs listed below. 
  • 5x New Engage Voice Admin Reports (moving from legacy platform)
    • Track configuration download report
    • Realtime outbound performance report
    • Global inbound TFN / DID list report
    • ACD Tracking Unique Callers Report
    • Hourly Agent Disposition by Campaign Report
  • Homepage updates  
  • Visual notification for call disposition
  • Simplified Login URL
Reminder: RingCentral Office Integration with Engage Voice Platform is available for all customers.
All customers are encouraged to start using the simplified URL -- engage.ringcentral.com -- to benefit from continued feature improvements within the RingCentral Office Integration to Engage Voice. Refer to the 20.2.1 Release Notes for reference
New features will continue to be enabled for accounts integrated with RC Office.
Interested? Send an email to ev+office@ringcentral.com and ask to be enabled with RingCentral Office.

What's New?

  • 5x New Engage Voice Admin Reports (moving from legacy platform)
  1. Track configuration download report: This report will show the current configuration settings on all fields for assigned track numbers. 
  2. Realtime outbound performance report: This report provides an overview how many calls were categorized as successes, completed, and contacted in relation to the amount of dials, talk time, and login time recorded. 
  3. Global inbound TFN / DID list report: This report will display the detailed information for each inbound phone number currently available to the account.
  4. ACD Tracking Unique Callers Report: This report will display information about unique numbers in the queue (removes duplicate numbers). Details are also provided for each call record associated with a unique number
  5. Hourly Agent Disposition by Campaign Report: This report provides an hourly breakdown of agent dispositions in relation to total calls made.
Homepage updates: The text in the tiles on the homepage has been updated, and now points to new locations to find documentation.
BEFORE:
Homepage update Before
AFTER:
Homepage update After
Visual notification for call disposition: Provides a visual notification for pending call dispositions. Additional growl notification to end call on Agent console.
Visual notification for call disposition
Simplified Login URL: If you do not have a RingCentral Office account yet, you now can use the simplified engage.ringcentral.com URL and  the new landing page. Just select which platform and application (admin, agent, analytics) to log into and bookmark it to save time next time.  
C01 corresponds to AWS80 or VACD
C02 corresponds to AWS82, or virtualACD
Simplified Login URL Screenshot
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